Customer Experience Officer (Reception)

South Gloucestershire and Stroud College; United Kingdom; Remote; GBP 21,000 - 29,000; Full time

Benefits offered by this job

LGPS pension

25 days annual leave + bank holidays

Professional development

Cycle to work scheme

Free car parking

Eye test

Job summary

South Gloucestershire & Stroud College is seeking a Customer Experience Officer at Filton Campus. You will be the first point of contact for visitors, manage the signing-in process, and support safeguarding while providing efficient front-of-house service.

The role is full-time, permanent, 37 hours per week, with a competitive benefits package and opportunity to contribute to a welcoming learning environment.

Qualifications

• Experience in a busy customer-focused environment.
• Excellent interpersonal and communication skills.
• IT literacy with Microsoft Teams/Office suite.

Responsibilities

• First point of contact for visitors; manage signing-in and GDPR checks.
• Manage switchboard to direct queries via telephone, email or Teams.
• Support safeguarding; perform regular ID checks and issue replacement IDs/lanyards.
• Maintain knowledge of courses; respond to inquiries within 48 hours.

Skills

Customer service

Interpersonal communication

IT literacy

Resilience

Education

GCSE level or equivalent

Tools

Microsoft Teams

Microsoft Office

Word

Excel

Job description

Role Information:
Reference: REQ001524
Location: Filton Campus
FTE Salary: £25,287
Contract Type:Full-Time, Permanent
Working Hours: 37 hours per week, Mon & Thurs: 8 – 4pm, Fri: 8 – 3.30pm

At SGS, we are proud to be an Equal Opportunities and Disability Confident employer. We encourage applications from individuals of all backgrounds, experiences, and communities, and are committed to creating an inclusive environment where everyone can thrive.

Financial Rewards and Benefits:

• Opportunity to make a positive impact within the community and on learners’ lives
• Competitive Pension Scheme- Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible and pension accessible from the age of 55, with generous employer contributions of 16%.
• Generous Annual leave entitlement plus the 8 bank holidays- 25 days corporate and support functions, increasing to 30 days after 5 academic years’ service (Full-Time Equivalent).
• Two weeks leave during the Christmas closedown period largely supported by the discretionary closure days provided by the College.
• Extensive professional development with ongoing support for your personal & professional development, including 25% tuition discount for immediate family of SGS employees.
• Family friendly policies and a proven commitment to supporting flexible working practices
• Access to ‘My Lifestyle’ discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme
• Free Annual Eye test
• All staff members can buy aTOTUM card(formerly known as NUS Extra cards), as part of being an affiliate member of the Students' Union
• Staff have access and supported to be part of inclusive or sustainable staff networks and communities
• Free car parking at all campuses (Except Queens Road Art School)
• Access to a wide variety of external health and wellbeing resources
• Subsidised onsite catering services including Costa Coffee

South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work-based programmes in a range of subjects – from business to sport, construction to media, GCSE’s and A Levels to Honour Degree level programmes.

Our experienced and passionate staff work hard to help students and colleagues achieve their personal challenges and career goals. We are proud of SGS and committed to making the College the best it can be. We are currently working hard to achieve “Outstanding” status after being classified as “Good” in our last inspection. For more information, please visit https://www.sgscol.ac.uk/

We have an exciting role of Customer Experience Officer within our Customer Experience team at our Filton Campus!

Key Tasks and Responsibilities

• First point of contact to all visitors into the college, managing the signing in process to ensure GDPR compliance and ensuring they have registered their vehicle(s) on arrival.
• Management of the switchboard service in order to provide an efficient and informative service to callers, directing queries to the relevant areas of the college via telephone, email or Microsoft TEAMS.
• Support the safeguarding of all College stakeholders, undertaking regular ID checks of SGS learners. This involves printing and producing replacement ID cards & lanyards when required.
• Maintain a broad knowledge of the College and the courses available to learners, responding appropriately to any requests, messages and enquiries within 48 hours.

Beneficial Skills & Qualifications

• Experience or equivalent of working in a busy customer focused organisation or environment.
• IT Literate (Especially in the use of Microsoft programmes that are used in the college Teams, Office, Word and Excel).
• To be qualified at GCSE Level or equivalent in a relevant subject area.
• Excellent interpersonal and communication skills.
• To be resilient and to have experience in working with young people in the past would help in this role.

Expected Interview Date: Friday 16th October

If you have any queries, please contact [e-mail]

SGS College is committed to safeguarding children and vulnerable adults. All employment offers are contingent upon satisfactory references, an Enhanced DBS check, and additional checks and online searches in accordance with KCSIE guidance.

Monday - Thursday 08:30 - 16:30 & Friday 08:30 - 16:00