Customer Service Officer (Part Time, 0.6 FTE)

Bradford College; Bradford; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Generous annual leave

Local government pension scheme

Career progression opportunities

Free gym facilities

Staff wellbeing space

Job summary

Bradford College invites applications for a part-time Customer Service Officer to join the Front of House team. You will be the first point of contact for students, staff and visitors, delivering a warm, efficient service across reception and One Stop locations.

You will handle queries, signpost to guidance teams for financial support and manage visitor data with GDPR compliance. The role includes logging visitors and processing ID cards, with a focus on converting enquiries to enrolment.

Qualifications

• GCSEs 4-9 (A*-C) in Maths and English or equivalent.
• Evidence of strong keyboard/word processing skills with Word/Excel.
• Experience or readiness for busy customer service environments.

Responsibilities

• Act as first point of call for students, staff, enquirers and visitors.
• Provide warm, informative, and efficient service; process queries and signpost appropriately.
• Log and process lost property and handle visitor management.
• Ensure data accuracy and GDPR compliance in records.
• Issue temporary and replacement student ID cards.
• Log visitors using the management software.
• Support enrolment through accurate information on fees policy.
• Book meeting spaces (DHB ground floor) and follow up queries to maximise conversions.

Skills

Customer service

Communication

Organisational skills

GDPR awareness

Education

GCSE Maths (A*-C)

GCSE English (A*-C)

Keyboard/word processing skills

Tools

Word

Excel

Internet

Job description

Due to growth within the department and the opening of new buildings across the college, we now have a fantastic opportunity to join our dedicated and friendly Front of House team as a Customer Service Officer.

The post holder will act as the first point of call for students, staff, enquirers and visitors at the College and will demonstrate excellent customer care, communication and organisational skills.

You will be responsible for providing a warm, friendly, informative and efficient service by processing queries effectively and signposting appropriately. The post holder will be expected to work directly with students and visitors at reception or within the One Stop Shop or other student-facing locations across the college.

Please note that this is a part-time role working 22.5 hours per week. Please see below for details:

Tuesday and Thursday 8:30am - 5pm

Friday 8am - 4:30pm

Main Responsibilities

• To ensure the team's Key Performance Indicators are met and strive to exceed
• To respond to, track and monitor visitors, enquiries, requests and incidents
• To log and process lost property
• To ensure the data collected is accurate and GDPR compliant
• To issue temporary and replacement student ID cards.
• To process and log visitors to the college using the visitor management software
• To utilise understanding of the current fees policy to ensure students are enrolled accurately and to signpost enquiries to suitable advice and guidance teams for student financial support
• Take bookings for meeting spaces (DHB ground floor)
• Wherever possible, follow up queries to maximise conversions to application and/​or enrolment.

The Ideal Candidate

The ideal candidate will be a learner and quality-focused with a commitment to our vision of working together to transform lives. You should be able to contribute to our journey to Outstanding, creating a positive working and study environment, and, quity, Diversity & Inclusion should be embedded within your core values.

Education & Training

• GCSE 4-9 (A*A*-Cor nationally recognised level 2 qualification in Maths or equivalent (e.g. CSE 1, O Level A-C)*
• GCSE 4-9 (A*-C) or nationally recognised level 2 qualification in English or equivalent (e.g. CSE 1, O Level A-C)*
• Evidence of a high level of keyboard/ word processing skills with good working knowledge of Word, Excel, and the use of the internet.

Experience

• Experience of working in a busy customer service environment is desirable.

Bradford College

At Bradford College, our ambition is to transform the lives of our learners, help them to aim higher and support them to achieve their goals.

Located in the heart of Bradford, we offer a wide range of courses at varying levels, with something to suit everyone. Undergraduate to postgraduate and professional qualifications, to distance learning and short community courses.

We aim to attract and retain knowledgeable, passionate and focused individuals who can inspire, motivate and support both learners and colleagues. With a can-do attitude and desire for continuous self-improvement, you could make a difference to the lives of everyone at Bradford College.

Benefits of working at Bradford College:

• Generous annual leave entitlement - equivalent to 30 days' holidays, plus bank holidays
• Additional college closure days, including a 2-week Christmas closure
• Local government pension scheme, with a generous 18% employer contribution
• Annual salary reviews
• Career progression opportunities - 54% of all vacancies are filled internally
• Free sports and gym facilities
• Free wellbeing initiatives and access to our exclusive staff indoor and outdoor wellbeing space
• Confidential employee assistance service and on-site mental health first aiders
• Access to Bradford College benefits hub, offering retail, travel, leisure and dining discounts and cashback
• Discounts on greener travel - cycle to work scheme & local MetroCard and Northern Rail discounts
• Access to hair and beauty treatments in our student-led Signature Spa
• On-site dining facilities, including our award-winning Grove restaurant
• A host of training development opportunities
• Fantastic campus facilities, a short walk to public transport links in the heart of the City of Culture 2025
• The opportunity to work for an organisation that is truly committed to creating a better future for all through education and training.

*If you have the drive to further develop your skills and abilities, you will be given the support and opportunities you need to enhance your career. This includes access to in-house training and CPD, professional and academic qualifications and mentoring.

Bradford College is committed to supporting and promoting diversity and inclusion amongst our staff and student body. We promote applications across all sections of the community, recognising the benefits a diverse workforce can bring and therefore particularly encourage applications from groups which are underrepresented in our workforce.

We are committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect staff and volunteers to share this commitment. In line with our statutory safeguarding requirements detailed in Keeping Children Safe in Education legislation, this role is subject to an enhanced DBS check, employment references, health screening and social media search.

Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection with children and vulnerable adults.