Customer Services Advisor - Wolverhampton

Bromford; Wolverhampton; On-site; GBP 24,000 - 29,000; Full time

Job summary

Bromford in Wolverhampton is seeking Customer Services Advisors to join our Customer Services Centre at the Bromford Flagship LiveWest (BFL). You’ll be the first point of contact, helping customers with repairs, housing queries and guidance, delivering a warm, personalised experience.

We value people who care, stay calm under pressure and are quick to learn new digital tools. Training is provided, with opportunities in permanent and 12-month fixed-term roles, aligned to business needs.

Qualifications

• No scripted contact centre role; focus on genuine care and flexible problem solving.
• Experience in customer service is beneficial but not essential.
• Willingness to learn new systems and use digital tools.

Responsibilities

• Take ownership of customer enquiries from start to finish.
• Provide practical solutions and resolve issues wherever possible.
• Deliver a professional, empathetic and personalised customer experience.
• Work with colleagues across the organisation to achieve the best outcomes.
• Use digital tools and technology to work efficiently and effectively.
• Identify customers who may need additional support and ensure they receive the right help.

Skills

Customer service

Communication skills

Problem solving

Empathy

Tech aptitude

Tools

CRM systems

Job description

Company:

Company: Bromford

Salary: £26,228 to £26,228 a year

Hours:

Hours: Full-time

Location:

Hours: Full-time, 37.5 hours per week, Mon-Fri

Contractual base: Wolverhampton (WV10)

Closing Date: Tuesday 10 November

Whether you're looking for a long-term career move or a fixed-term opportunity to develop your skills and experience, we have both permanent and 12-month fixed-term positions available. Simply let us know your preference when submitting your application.

Help make every customer contact count

We're looking for Customer Services Advisors to join our growing Customer Services Centre at Bromford Flagship LiveWest (BFL).

Every day, our customers contact us about the things that matter most to them, from repairs and housing enquiries to support and advice. As one of the first people they speak to, you'll play a vital role in making sure they feel listened to, supported and valued.

This isn't a scripted contact centre role. We're looking for people who genuinely care about delivering great service, can think on their feet, and are motivated by helping customers find the right solution first time.

As BFL continues to bring together colleagues, services and technology into one organisation, this is an exciting opportunity to be part of shaping a modern customer experience that puts customers at the heart of everything we do.

What you'll be doing

You'll support customers across a range of contact channels including telephone, email, live chat and digital customer services platforms.

Every day will be different, but you'll:

• Take ownership of customer enquiries from start to finish
• Provide practical solutions and resolve issues wherever possible
• Deliver a professional, empathetic and personalised customer experience
• Work with colleagues across the organisation to achieve the best outcomes
• Use digital tools and technology to work efficiently and effectively
• Identify customers who may need additional support and ensure they receive the right help

What we're looking for

We're more interested in who you are than having a specific career background.

You'll be someone who:

• Enjoys helping people and solving problems
• Communicates confidently and professionally
• Remains calm and resilient when handling challenging conversations
• Is comfortable using technology and learning new systems
• Takes ownership and follows through on commitments
• Works collaboratively and embraces change

Previous customer service, contact centre, housing or service-based experience would be beneficial, but it's not essential.

At BFL, we're creating a single organisation with a shared purpose, strong values and a commitment to improving lives through safe, secure and affordable homes.

You'll receive the training, support and development you need to succeed, while being part of a team that genuinely cares about customers and each other.

If you're passionate about delivering great service and making a difference every day, we'd love to hear from you.

For more information, please refer to the full job description attached to this advert.