Customer Services Advisor

Bromford; Wolverhampton; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working across locations and at

Occupational Health & wellbeing

Pension schemes up to 10%

Employee Assistance Programme with 24/

Annual benefits allowance £500

Generous holiday and sick pay

Fully funded CIH qualification

Job summary

Bromford is recruiting Customer Services Advisors for our Flagship LiveWest hub in Wolverhampton (WV10). You’ll join a growing team, handling repairs, housing and advice queries across multiple channels in a flexible rotas environment.

The role emphasizes practical problem solving, empathetic customer care and delivering solutions first time. We welcome diverse backgrounds and offer training, support and clear progression within a values-led organisation.

Qualifications

• Previous customer service, contact centre, housing or service-based experience would be beneficial, but it's not essential.
• We’re more interested in who you are than having a specific career background.

Responsibilities

• Take ownership of customer enquiries from start to finish
• Provide practical solutions and resolve issues wherever possible
• Deliver a professional, empathetic and personalised customer experience
• Work with colleagues across the organisation to achieve the best outcomes
• Use digital tools and technology to work efficiently and effectively
• Identify customers who may need additional support and ensure they receive the right help

Skills

Customer service

Communication

Problem solving

Empathy

Job description

Contract: Permanent & 12-month Fixed-term available

Hours: Full-time, 37.5 hours per week, Mon-Fri

Contractual base: Wolverhampton (WV10)

Working pattern: Flexible working rota, between 8am-6pm

Closing Date: Tuesday 10 November

Whether you're looking for a long-term career move or a fixed-term opportunity to develop your skills and experience, we have both permanent and 12-month fixed-term positions available. Simply let us know your preference when submitting your application.

Help make every customer contact count

We're looking for Customer Services Advisors to join our growing Customer Services Centre at Bromford Flagship LiveWest (BFL).

Every day, our customers contact us about the things that matter most to them, from repairs and housing enquiries to support and advice. As one of the first people they speak to, you'll play a vital role in making sure they feel listened to, supported and valued.

This isn't a scripted contact centre role. We're looking for people who genuinely care about delivering great service, can think on their feet, and are motivated by helping customers find the right solution first time.

As BFL continues to bring together colleagues, services and technology into one organisation, this is an exciting opportunity to be part of shaping a modern customer experience that puts customers at the heart of everything we do.

What You'll Be Doing

You'll support customers across a range of contact channels including telephone, email, live chat and digital customer services platforms.

Every Day Will Be Different, But You'll

• Take ownership of customer enquiries from start to finish
• Provide practical solutions and resolve issues wherever possible
• Deliver a professional, empathetic and personalised customer experience
• Work with colleagues across the organisation to achieve the best outcomes
• Use digital tools and technology to work efficiently and effectively
• Identify customers who may need additional support and ensure they receive the right help

What We're Looking For

We're more interested in who you are than having a specific career background.

You’ll Be Someone Who

• Enjoys helping people and solving problems
• Communicates confidently and professionally
• Remains calm and resilient when handling challenging conversations
• Is comfortable using technology and learning new systems
• Takes ownership and follows through on commitments
• Works collaboratively and embraces change

Previous customer service, contact centre, housing or service-based experience would be beneficial, but it's not essential.

Why join us?

At BFL, we're creating a single organisation with a shared purpose, strong values and a commitment to improving lives through safe, secure and affordable homes.

You’ll receive the training, support and development you need to succeed, while being part of a team that genuinely cares about customers and each other.

If you're passionate about delivering great service and making a difference every day, we’d love to hear from you.

For more information, please refer to the full job description attached to this advert.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What We Offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role