Customer Services Advisor - Wolverhampton

Bromford; Snapes Green; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Excellent Plus Benefits

Job summary

Bromford is hiring Customer Services Advisors to join our busy frontline team in Wolverhampton. You’ll handle a range of housing and repairs enquiries across multiple channels, delivering practical, empathetic solutions and ensuring customers feel heard and supported.

We’re looking for people who enjoy solving problems, communicate clearly, and stay calm under pressure. Full-time hours, with a flexible rota and a permanent contract.

Qualifications

• Experience in customer service or contact centre is preferred.
• Ability to communicate clearly and empathetically with customers.
• Comfort with using digital tools to assist customers.

Responsibilities

• Take ownership of customer enquiries from start to finish.
• Provide practical solutions and resolve issues where possible.
• Deliver a professional, empathetic customer experience across channels.
• Collaborate with colleagues to achieve the best outcomes.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Employer:

Bromford

Pay:

£26,228 to £26,228 per year, Excellent Plus Benefits

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

10/11/2026

About this job

Contract: Permanent & 12-month Fixed-term available Hours: Full-time,
37.5 hours per week, Mon-Fri Contractual base: Wolverhampton (WV10) Working pattern: Flexible working rota, between 8am-6pm Closing Date: Tuesday 10 November Whether you're looking for a long-term career move or a fixed-term opportunity to develop your skills and experience, we have both permanent and 12-month fixed-term positions available.

Help make every customer contact count We're looking for Customer Services Advisors to join our growing Customer Services Centre at Bromford Flagship LiveWest (BFL). Every day, our customers contact us about the things that matter most to them, from repairs and housing enquiries to support and advice.

As one of the first people they speak to, you'll play a vital role in making sure they feel listened to, supported and valued.

This isn't a scripted contact centre role.

We're looking for people who genuinely care about delivering great service, can think on their feet, and are motivated by helping customers find the right solution first time.

As BFL continues to bring together colleagues, services and technology into one organisation, this is an exciting opportunity to be part of shaping a modern customer experience that puts customers at the heart of everything we do.

What you'll be doing You'll support customers across a range of contact channels including telephone, email, live chat and digital customer services platforms.

Every day will be different, but you'll: Take ownership of customer enquiries from start to finish Provide practical solutions and resolve issues wherever possible Deliver a professional, empathetic and personalised customer experience Work with colleagues across the organisation to achieve the best outcomes Use digital tools and technology to work efficiently and effectively Identify customers who may need additional support and ensure they receive the right help

What we're looking for We're more interested in who you are than having a specific career background.

You'll be someone who: Enjoys helping people and solving problems Communicates confidently and professionally Remains calm and resilient when handling challenging conversations Is comfortable using technology and learning new systems Takes ownership and follows through on commitments Works collaboratively and embraces change Previous customer service, contact centre, housing or service-based experience would be beneficial, but it's not essential.

At BFL, we're creating a single organisation with a shared purpose, strong values and a commitment to improving lives through safe, secure and affordable homes.

You’ll receive the training, support and development you need to succeed, while being part of a team that genuinely cares about customers and each other.

If you’re passionate about delivering great service and making a difference every day, we’d love to hear from you.

For more information, please refer to the full job description attached to this advert.