Customer Officer - Bristol

Bromford; West of England; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

Bromford in Almondsbury and surrounding areas is seeking a neighbourhood coach on a permanent, full-time basis. The role covers a patch of around two hundred homes, with a mix of homeworking, office time and visits to customers in their homes, traveling as required.

You will handle tenancy sign ups and changes, respond to low-level ASB and safeguarding, build strong local partnerships, and balance empathy with resilience while supporting maintenance teams to allocate empty homes.

Qualifications

• Experience in a customer-facing role, ideally in housing or social care.
• Excellent communication and interpersonal skills.
• Able to manage a busy, varied workload.
• Full driving licence and access to a vehicle.

Responsibilities

• Manage a patch of around 200 homes, ensuring property upkeep and customer guidance.
• Handle tenancy sign ups/changes and low-level ASB.
• Safeguarding responsibilities and coordinating with local services.
• Allocate vacant homes with maintenance teams and manage expectations.
• Travel to surrounding areas; regular home working.

Skills

Customer facing experience

Coaching

Negotiation skills

Relationship building

Driving licence

Job description

£30,763 to £33,945 per year, Excellent Plus Benefits

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

15/11/2026

About this job

Operational patch: Almondsbury and surrounding areas (BS32 4AA) Contract: Permanent, Full-time Hours:
37.5 per week (Monday-Friday) Workstyle: Field-based with flexibility

• a mix of homeworking, office time, and visiting customers in their homes Other requirements: Full driving licence and access to a vehicle Closing Date: Sunday 15 November 2026
• If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further,

As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.

Day to day you will manage tenancy sign ups and changes, low-level anti-social behaviour and safeguarding.

You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.

Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as elevate any property maintenance issues.

To be successful, you will need to be someone who genuinely cares about people

• but with resilience, and experience of managing a busy and varied workload.

Self-starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations.

This role is full time and subject to an enhanced DBS check.

You’ll travel to and from surrounding areas as required.

Regular home working is available.

You will be someone who: Has experience working in a customer facing role, ideally within housing management Strives to achieve performance targets, maximising customer satisfaction Is tenacious and resilient

• who does what it takes to achieve the right outcome Sees the best in people and has the capacity to coach Has a reputation for first-rate influencing, negotiating and relationship building skills Has access to a vehicle and a full driving licence If you’re looking for a role where no two days are the same, where you’re trusted to work independently and make a real difference in a local community, this could be the opportunity for you.

You’ll balance empathy with resilience, relationship‑building with action, and coaching with accountability

• all while being supported by a wider, collaborative team.

In return for your commitment, you’ll gain meaningful work, flexibility in how you work, and the chance to grow your skills and confidence in a role where your impact is clearly felt.

If you care deeply about people, take pride in well‑managed homes and neighbourhoods, and want to be part of a team that is all‑in on doing the right thing, we’d really like to hear from you.

• Why join us?

By joining Bromford (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England.

We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Join us to help create communities where people can put down roots, feel secure, and thrive.

For more information, please refer to the full job description attached to this advert.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).