Customer Services Advisor Minstead Customer Services

Rapid Repair Network. Company; Minstead; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site parking

Pension

Staff perks & events

Great working environment

Progression

Job summary

Rapid Repair Network are hiring a Customer Service Advisor for our Minstead offices. You will deliver exceptional service via phone, email and chat, guiding customers through the vehicle repair process and ensuring they receive the best experience.

You will work with automotive professionals, meet service levels and keep customers and our network up to date. We value a friendly, patient manner and a proactive, team-focused mindset. On-site parking and progression opportunities are available.

Qualifications

• Customer service experience: 2 years (preferred).
• Excellent communication skills and telephone manner.
• Team player with proactive, able to assist others.

Responsibilities

• Provide exceptional service via phone, email and chat; guide customers through the vehicle repair process.
• Coordinate with automotive professionals to meet service levels and keep customers updated.

Skills

Customer service

Communication

Telephone etiquette

Empathy

Job description

Salary: £25,500pa (plus monthly performance related bonus)

Location: Minstead, Hampshire (Nr Southampton)

Type: Full Time, Permanent. Mon-Fri

Would you like to join a growing business who are passionate about delivering the very best customer experience?

We are looking for more Customer Service Advisors to join our team based in our Minstead offices. Our amazing team have helped us to grow at an extraordinary pace and we are looking to expand further. If you like the sound of a friendly, helpful and hardworking culture then you will enjoy being part of our business!

We are able to provide great career opportunities for individuals who are looking for development and progression in a fast-growing business.

What will you be doing day to day?

You will be providing exceptional service and support via phone, email, and chat services. Our Advisors are the first point of contact for our customers; you will be guiding them through the vehicle repair process and ensuring they receive the very best service. Alongside contact with our customers, you will also be working closely with our team of Automotive professionals, troubleshooting where needed, ensuring we meet our service levels and keep our customers and network up to date at all times!

How will we support you?

You will receive a friendly welcome from our team and you’ll be provided with a proven induction-training plan to help you learn how we do things. Experienced colleagues will provide you with ongoing guidance, along with support from your Manager and peers.

More about us:

Rapid Repair Network are a fast-growing mobile repair service specialising in the repair of bumper scuffs, scratches, dents and small to medium repairs. Our IMI accredited technicians are all highly skilled, performing repairs for a number of large fleets and insurance companies.

Our team is very passionate about what we do! They are also friendly, very knowledgeable and go out of their way to help each other.

Who are we looking for?

We are looking for a patient, empathetic, individual with a flair for conversation, rapport building and able to demonstrate a confident telephone manner.

• A team player who is proactive and driven with a desire to help other
• Customer service experience: 2 years (preferred)
• Ability to act on your own initiative.
• Excellent communication skills, able to engage with customers and team members concisely.

Please note:

Own transport is preferred due to location and free on-site parking is available.

• Great working environment
• Ability to progress
• Pension
• Additional staff perks & company events

Would you like to join a growing business who are passionate about delivering the very best customer experience?

We are looking for another Customer Service Advisor to join our team based in our Minstead offices. Our amazing team have helped us to grow at an extraordinary pace, and we are looking to expand further. If you like the sound of a friendly, helpful and hardworking culture then you will enjoy being part of our business!

We are able to provide great career opportunities for individuals who are looking for development and progression in a fast-growing business.