Customer Experience Advisor - Growth & Progression

Rapid Repair Network. Company; Lyndhurst; On-site; GBP 21,675 - 29,325; Full time

Benefits offered by this job

Great working environment

Progression opportunities

Pension

Company events

Job summary

Rapid Repair Network is seeking a Customer Service Advisor for our Minstead offices. You will be the first point of contact for customers, guiding them through the vehicle repair process and ensuring the very best service.

You will interact via phone, email and chat, working with automotive professionals to meet service levels. A supportive team environment, ongoing induction and career progression are offered.

Qualifications

• Customer service experience: 2 years (preferred).
• Excellent communication skills with customers and team members.
• Ability to act on your own initiative.
• Able to guide customers through the repair process over phone, email or chat.

Responsibilities

• Provide exceptional service via phone, email and chat.
• Guide customers through the vehicle repair process.
• Work closely with automotive professionals to meet service levels.
• Keep customers and network up to date at all times.

Skills

Customer service

Communication

Empathy

Telephone etiquette

Job description

Rapid Repair Network is seeking a Customer Service Advisor for our Minstead offices. You will be the first point of contact for customers, guiding them through the vehicle repair process and ensuring the very best service.

You will interact via phone, email and chat, working with automotive professionals to meet service levels. A supportive team environment, ongoing induction and career progression are offered.