Customer Experience Advisor — Growth & Impact

Rapid Repair Network. Company; Minstead; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site parking

Pension

Staff perks & events

Great working environment

Progression

Job summary

Rapid Repair Network are hiring a Customer Service Advisor for our Minstead offices. You will deliver exceptional service via phone, email and chat, guiding customers through the vehicle repair process and ensuring they receive the best experience.

You will work with automotive professionals, meet service levels and keep customers and our network up to date. We value a friendly, patient manner and a proactive, team-focused mindset. On-site parking and progression opportunities are available.

Qualifications

• Customer service experience: 2 years (preferred).
• Excellent communication skills and telephone manner.
• Team player with proactive, able to assist others.

Responsibilities

• Provide exceptional service via phone, email and chat; guide customers through the vehicle repair process.
• Coordinate with automotive professionals to meet service levels and keep customers updated.

Skills

Customer service

Communication

Telephone etiquette

Empathy

Job description

Rapid Repair Network are hiring a Customer Service Advisor for our Minstead offices. You will deliver exceptional service via phone, email and chat, guiding customers through the vehicle repair process and ensuring they receive the best experience.

You will work with automotive professionals, meet service levels and keep customers and our network up to date. We value a friendly, patient manner and a proactive, team-focused mindset. On-site parking and progression opportunities are available.