Customer Services Advisor

Rapid Repair Network. Company; Lyndhurst; On-site; GBP 21,675 - 29,325; Full time

Benefits offered by this job

Great working environment

Progression opportunities

Pension

Company events

Job summary

Rapid Repair Network is seeking a Customer Service Advisor for our Minstead offices. You will be the first point of contact for customers, guiding them through the vehicle repair process and ensuring the very best service.

You will interact via phone, email and chat, working with automotive professionals to meet service levels. A supportive team environment, ongoing induction and career progression are offered.

Qualifications

• Customer service experience: 2 years (preferred).
• Excellent communication skills with customers and team members.
• Ability to act on your own initiative.
• Able to guide customers through the repair process over phone, email or chat.

Responsibilities

• Provide exceptional service via phone, email and chat.
• Guide customers through the vehicle repair process.
• Work closely with automotive professionals to meet service levels.
• Keep customers and network up to date at all times.

Skills

Customer service

Communication

Empathy

Telephone etiquette

Job description

Salary:£25,500pa (plus monthly performance related bonus)

Location: Minstead, Hampshire (Nr Southampton)

Type: Full Time, Permanent. Mon-Fri

Would you like to join a growing business who are passionate about delivering the very best customer experience?

We are looking for more Customer Service Advisors to join our team based in our Minstead offices. Our amazing team have helped us to grow at an extraordinary pace and we are looking to expand further. If you like the sound of a friendly, helpful and hardworking culture then you will enjoy being part of our business!

We are able to provide great career opportunities for individuals who are looking for development and progression in a fast-growing business.

What will you be doing day to day?

You will be providing exceptional service and support via phone, email, and chat services. Our Advisors are the first point of contact for our customers; you will be guiding them through the vehicle repair process and ensuring they receive the very best service. Alongside contact with our customers, you will also be working closely with our team of Automotive professionals, troubleshooting where needed, ensuring we meet our service levels and keep our customers and network up to date at all times!

How will we support you?

You will receive a friendly welcome from our team and you’ll be provided with a proven induction-training plan to help you learn how we do things. Experienced colleagues will provide you with ongoing guidance, along with support from your Manager and peers.

More about us:

Rapid Repair Network are a fast-growing mobile repair service specialising in the repair of bumper scuffs, scratches, dents and small to medium repairs. Our IMI accredited technicians are all highly skilled, performing repairs for a number of large fleets and insurance companies.

Our team is very passionate about what we do! They are also friendly, very knowledgeable and go out of their way to help each other.

Who are we looking for?

We are looking for a patient, empathetic, individual with a flair for conversation, rapport building and able to demonstrate a confident telephone manner.

• A team player who is proactive and driven with a desire to help other
• Customer service experience: 2 years (preferred)
• Ability to act on your own initiative.
• Excellent communication skills, able to engage with customers and team members concisely.

Please note:Own transport is preferred due to location and free on-site parking is available.

• Great working environment
• Ability to progress
• Pension
• Additional staff perks & company events