Customer Service Advisor (Manufacturing)

Ernest Gordon Recruitment; England; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Birthday off

Free parking

Weekdays only

Training provided

Progression opportunities

Job summary

Ernest Gordon Recruitment is recruiting a Customer Service Advisor for a manufacturing distributor in Poole. You will handle calls and emails, coordinate orders and quotations, and keep customers updated throughout the process.

This permanent, Monday-to-Friday position offers a 9–5 office environment with training and progression, birthday off, and free parking. A background in manufacturing or distribution and good communication are essential.

Qualifications

• Some experience in a customer service role.
• Background in manufacturing or distribution environments.

Responsibilities

• Speak with customers over the phone and via email
• Respond to customer enquiries in a friendly and professional manner
• Help prepare customer quotations and associated documentation
• Process and coordinate customer orders
• Track customer requests and follow up outstanding enquiries
• Keep customers updated on their orders and requests
• Maintain accurate customer information and internal records

Skills

Customer service experience

Job description

Customer Service Advisor (Manufacturing)

£27,000 – £29,000 + Training + Progression + Birthday Off + Free Parking + Weekdays Only + Company Benefits

Poole

Are you a friendly and organised individual with good communication skills, looking for a permanent Monday-to-Friday position where you can develop your skills within a supportive office environment?

Do you have some experience in a manufacturing or distribution environment and are looking for a great opportunity within an established manufacturer that offers a structured 9-5 workday and your birthday off?

This well-established and successful business is looking to expand its office-based customer service team due to continued growth.

They pride themselves on providing a high level of service to their customers while maintaining a friendly, supportive and collaborative working environment.

This is an excellent opportunity to secure a permanent, Monday-to-Friday office position where you will work directly with customers, coordinate enquiries and orders.

The Role:

• Speak with customers over the phone and via email
• Respond to customer enquiries in a friendly and professional manner
• Help prepare customer quotations and associated documentation
• Process and coordinate customer orders
• Track customer requests and follow up outstanding enquiries where required
• Keep customers updated regarding their orders and requests
• Maintain accurate customer information and internal records

The Person:

• Some experience in a customer service role
• Background in a manufacturing or distribution environment

Reference Number: BBBH27654b

Keywords: Customer Service, Customer Service Administrator, Customer Service Coordinator, Customer Service Advisor, Customer Service Assistant, Customer Support, Full Training, Monday to Friday, Office Based, Hamworthy, Poole, Dorset, Bournemouth, Broadstone, Upton, Wareham, Wimborne

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skillset.