Customer Service Advisor

Confidential; Exeter; On-site; GBP 21,000 - 28,000; Full time

Job summary

Confidential in Exeter is seeking a Customer Service Advisor to join its team. You will handle inbound retailer enquiries, process orders by phone, email and fax, and provide accurate information and support.

Reporting to the Customer Services Manager, you will liaise with warehouse and sales teams to ensure timely delivery, maintain CRM records, and build positive relationships with customers. The role requires strong communication, organisational skills and the ability to manage multiple tasks

Qualifications

• Excellent written and verbal communication.
• Proficient in Microsoft Office and IT systems.
• Strong organisational and time management skills.
• Attention to detail and accuracy.
• Ability to manage multiple tasks within a busy environment.
• Willingness to learn new systems and retain product information.
• Experience in customer service or customer support is desirable.

Responsibilities

• Answer inbound calls from retailers regarding orders and general enquiries.
• Process orders received by telephone, email and fax.
• Prepare pro-forma invoices, invoices and order acknowledgements.
• Liaise with warehouse and distribution teams to ensure timely delivery of products.
• Calculate customer discounts and carriage costs.
• Handle customer complaints and enquiries, ensuring issues are resolved promptly.
• Maintain accurate customer records within the CRM system, raising tickets where required.
• Provide administrative support to field-based sales teams.
• Build and maintain positive working relationships with retailers, customers and internal departments.
• Ensure all activities are carried out in accordance with company policies and procedures.

Skills

Communication

Microsoft Office

Organisation

Detail-oriented

Multi-tasking

Tools

CRM systems

Job description

Currently recruiting for an established manufacturing business in Exeter, seeking a customer service advisor to join its team.
Reporting to the Customer Services Manager, you will be responsible for handling inbound enquiries from retailers, processing customer orders and providing accurate information and support.
The position involves working in a busy customer service environment, liaising with internal departments and ensuring customer enquiries and orders are handled efficiently and professionally.

Key Responsibilities

• Answer inbound telephone calls from retailers regarding orders and general enquiries.
• Process customer orders received by telephone, email and fax.
• Prepare pro-forma invoices, invoices and order acknowledgements.
• Liaise with warehouse and distribution teams to ensure accurate and timely delivery of products.
• Calculate customer discounts and carriage costs.
• Handle customer complaints and enquiries, ensuring issues are resolved professionally and promptly.
• Maintain accurate customer records within the CRM system, raising tickets where required.
• Provide administrative support to the field-based sales teams.
• Build and maintain positive working relationships with retailers, customers and internal departments.
• Ensure all activities are carried out in accordance with company policies and procedures.

Skills and Experience Required

• Excellent written and verbal communication skills.
• Good working knowledge of Microsoft Office and general IT systems.
• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple tasks within a busy working environment.
• Willingness to learn new systems and retain product information.
• Ability to work independently and as part of a team.

Desirable Experience

• Previous experience in a customer service or customer support position.
• Experience handling customer enquiries over the telephone.
• Experience working in a fast-paced environment.
• Previous use of CRM systems.