Customer Service Advisor

Resource Recruitment; England; In loco; GBP 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday allowance

Team events

Friendly environment

Descrizione del lavoro

Resource Recruitment is recruiting a Customer Service Advisor in Poole, a leading decorative homeware manufacturer. The role involves handling enquiries, processing orders and coordinating with internal teams to ensure smooth delivery and up-to-date customer information.

We offer a friendly, modern environment with regular team events. The position is permanent, 39 hours per week, with a starting holiday entitlement and opportunities to grow within the company.

Competenze

• Previous customer service experience.
• Confident with Microsoft Word and Excel.
• Cheerful, helpful and positive approach.
• Organised with good attention to detail.
• Passion to provide excellent customer service.

Mansioni

• Provide friendly service by telephone and email.
• Respond to enquiries regarding stock, pricing, lead times and orders.
• Liaise with other departments to ensure orders are dispatched on time.
• Keep customers updated on their orders.
• Carry out general administration, including spreadsheets and filing.

Conoscenze

Customer service experience

MS Office proficiency

Attention to detail

Positive attitude

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Job Location: Poole, Dorset (nr Fleetsbridge)

Job Type: Permanent

Salary: £27,000 per annum

Hours: 39 hours per week, Monday – Thursday 8am – 5pm & Friday 8am – 4pm

Benefits

• Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy additional holiday every year
• Fun, modern and friendly working environment
• Regular company team building events

We are recruiting for a Customer Service Advisor to join the Customer Service Team of a leading decorative homeware manufacturer based in Poole.

This is a fantastic opportunity to join a modern, friendly and supportive company where delivering an excellent customer experience is at the heart of what they do.

As the first point of contact for customers, you will handle enquiries, process orders and work closely with internal teams to ensure everything runs smoothly and customers are kept fully informed.

Responsibilities

• Providing a friendly and helpful service by telephone and email
• Responding to enquiries regarding stock, pricing, lead times and orders
• Liaising with other departments to ensure orders are completed and dispatched on time
• Keeping customers updated on their orders
• Carrying out general administration, including spreadsheets and filing

We are looking for the Customer Service Advisor to have:

• Confidence using Microsoft Office, particularly Word and Excel
• A cheerful, helpful and positive approach
• Organised with good attention to detail
• The passion to provide excellent customer service

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

Keywords: operative, online retail, Customer service, sales, administration, admin, administrator, orders, account manager, account executive, business support, telesales, inbound, outbound, data, call centre, B2B, B2C, Poole, Bournemouth, Ferndown, Wimborne, Blandford, Dorchester, Wareham, Wallisdown, Upton, Hamworthy, Salisbury, Weymouth, Ringwood, Christchurch, Shaftsbury

• Previous Customer Service experience
• Confidence using Microsoft Office, particularly Word and Excel
• A cheerful, helpful and positive approach
• Organised with good attention to detail
• The passion to provide excellent customer service