Customer Service Advisor

E3recruitment; Brighouse; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Enhanced Maternity & Paternity leave

Cycle to Work Scheme

Résumé du poste

E3 Recruitment represents a global manufacturing organisation, recruiting a Customer Service Advisor to join their Wakefield team. The role focuses on delivering outstanding customer service, processing orders, coordinating with internal and external partners, and keeping customers updated on deliveries.

The ideal candidate will have experience in a manufacturing setting, strong multi-channel communication, and familiarity with CRM systems.

Qualifications

• Experience as a Customer Service Advisor or similar within a manufacturing organisation.
• Ability to communicate effectively across multiple channels (phone, email, face-to-face).
• Experience with order processing software and CRM systems.
• Previous experience as a Customer Service Advisor in a B2B environment.

Responsabilités

• Deliver outstanding customer service and manage customer enquiries through to resolution.
• Process and coordinate customer orders, ensuring accuracy and on-time delivery.
• Liaise with internal teams and external partners to support fulfilment, logistics, and installations.
• Provide customers with regular updates on orders, deliveries, and service requests.
• Manage returns, complaints, and non-conformance issues, ensuring effective resolution.
• Coordinate sample requests and maintain accurate customer records.
• Support continuous improvement by identifying trends and opportunities to enhance customer experience.

Connaissances

Customer service

Multi-channel communication

CRM systems

B2B experience

Outils

CRM software

Order processing software

Description du poste

Up to £30k salary + 8% pension + Enhanced Maternity & Paternity are just a few of the benefits a Customer Service Advisor will gain whilst working for this leading manufacturer.

We have partnered with a global manufacturing organisation who represents multiple brands sold in 23 sales outlets across Europe.

This employer operates out of Wakefield and are now looking to add a Customer Service Advisor to their team.

Key responsibilities of the Customer Service Advisor will include:

• Deliver outstanding customer service and manage customer enquiries through to resolution.
• Process and coordinate customer orders, ensuring accuracy and on-time delivery.
• Liaise with internal teams and external partners to support fulfilment, logistics, and installations.
• Provide customers with regular updates on orders, deliveries, and service requests.
• Manage returns, complaints, and non-conformance issues, ensuring effective resolution.
• Coordinate sample requests and maintain accurate customer records.
• Support continuous improvement by identifying trends and opportunities to enhance customer experience.

We are keen to receive applications from individuals who possess:

• Experience as a Customer Service Advisor or similar within a manufacturing organisation
• Ability to communicate effectively across multiple channels (phone, email, face-to-face)
• Experience and proficiency with order processing software and CRM systems
• Previous experience as a Customer Service Advisor in a B2B environment

Salary & Benefits:

• Up to £30,000 per annum
• Enhanced Maternity & Paternity leave
• 37 hours a week (7am – 4pm)
• 24 days annual leave entitlement
• Cycle to Work Scheme