Customer Services Advisor

Nuffield Health; Wolverhampton; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

free gym membership

health assessments

retail discounts

pension options

Job summary

Nuffield Health Wolverhampton Hospital is seeking a Customer Services Advisor to support the day-to-day operations of the site. The role involves handling telephone and online enquiries, managing referrals, and maintaining accurate patient records with strict data protection and confidentiality.

You will need strong administration experience in a busy environment, excellent IT skills (Word, Excel, CRM systems), and a professional, empathetic approach to customers.

Qualifications

• Essential Administration experience in a complex and fast-paced environment.
• Excellent IT skills, including MS Office packages, with a high level of competency in Word, Excel, and in-house CRM systems.
• Demonstrate call management and call handling skills.

Responsibilities

• Ensure a high standard of customer service at all times, facilitating the smooth day-to-day running of the services.
• Handle customer enquiries (telephone and internet), across different payor types, providing information about services at the site.
• Taking ownership & accountability of the customer journey and referral management of each customer.
• Maintain patient records accurately and in accordance with procedures and timescales, ensuring data is captured correctly.
• Adhere to data protection principles and handle information confidentially.

Skills

Administration

IT skills

Call management

Communication skills

Tools

MS Word

Excel

CRM systems

Job description

Customer Services Advisor Wolverhampton Hospital | Customer | Fixed Term | Part Time | £25,038 per annum pro rata 22.5 hours per week At Nuffield Health the UK's largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

As A Customer Services Advisor you will:

• Ensure a high standard of customer service at all times, working to facilitate the smooth day-to-day running of the services.
• To handle customer enquiries (both telephone and internet), across different payor types supplying potential customers with information about the services offered at the site.
• Taking ownership & accountability of the customer journey and referral management of each customer.
• To maintain all patient records accurately and in accordance with national and/or local procedures and timescales, checking that all Minimum Data Set information is captured on patient records accurately.
• Adhere to data protection principles, ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.
• Experience, Knowledge & Expertise – Essential Administration experience in a complex and fast-paced environment.
• Excellent IT skills, including MS Office packages, with a high level of competency in Word, Excel, and in-house CRM systems.
• Demonstrate call management and call handling skills.
• Ability to provide a professional, courteous, sensitive, and empathetic approach.

Role Specific Competencies

• Excellent communication skills – both written and verbal – with high levels of accuracy and attention to detail.
• Self-motivated, with the ability to work on own initiative.
• Well-presented and professional in appearance.
• High level of interpersonal skills and personal drive.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

• free gym membership
• health assessments
• retail discounts
• pension options

About the Hospital

Nuffield Health Wolverhampton Hospital We provide a comprehensive range of medical and surgical services using advanced equipment and facilities. Our highly skilled and caring staff create a relaxed environment to support patients’ wellbeing and recovery. Set in beautiful grounds within easy reach of all major roads and bus routes. We offer a special focus in the areas of orthopaedics, cosmetic surgery, ophthalmology, oncology and diagnostics.

Join Nuffield Health and create the future you want, today.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services.

Its all part of our mission to give everyone the care they need and to build a healthier nation.