Customer Services Advisor

TN United Kingdom; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading retailer in motoring and cycling products, where your passion for cars and bikes can shine. In this dynamic role, you'll be fitting car parts and servicing cycles while delivering outstanding customer experiences. With comprehensive training and a supportive environment, you'll develop essential skills and have the opportunity to grow your career. Enjoy a range of perks, including discounts, wellness programs, and a chance to join a thriving team that values diversity and inclusion. If you're enthusiastic about motoring and customer service, this is the perfect opportunity for you!

Benefits

Store discount (25% off most products)

Employee discount (up to 50% off garage bills)

Discount on Breakdown Cover

Discounts on groceries and shopping

Employee wellness programme

Trade Price Bike Scheme

Life Assurance

Uniform

Sharesave scheme

Cycle to Work scheme

Wagestream financial planning app

Health Cash Plan

Qualifications

• Experience in delivering great customer service in retail.
• Proactive approach to understanding customer needs.

Responsibilities

• Fitting car parts and cycle servicing in-store.
• Providing exceptional customer service and support.

Skills

Customer Service

Retail Experience

Problem-Solving Skills

Sales Target Achievement

Car Parts Fitting

Cycle Repair

Job description

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Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all.

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role involves a wide range of fitting services, including car parts fitting, technology fitting, cycle building, and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience, but if you can demonstrate experience of tailoring your approach in a customer-focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers. Whatever career path you want to follow and whatever pace you want to progress, we have the support to help you make your ambitions a reality, whether in retail or elsewhere in the Group.

To be successful in this role, you will need:

1. Experience of delivering great customer service, ideally in a retail sales environment
2. A proactive approach to helping customers and understanding their needs
3. Availability to work on a rota basis, including weekends

Ideally, you’ll also have the following:

1. Some knowledge and skills in car parts fitting and cycle repair
2. Some experience of working towards and achieving sales targets

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more
• Employee wellness programme offering free, independent, confidential support and counselling 24/7
• Trade Price Bike Scheme - buy one bike per year from a range of bikes significantly reduced
• Life Assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app providing early access to earnings and salary savings
• Health Cash Plan - claim cash back towards healthcare costs and access health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We encourage you to apply anyway! At Halfords, we are committed to creating an inclusive workplace. We're an equal opportunities employer and welcome applications from all backgrounds, embracing diversity within our one Halfords Family.