Customer Services Advisor

TN United Kingdom; Aylesford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in motoring and cycling is seeking enthusiastic individuals with a passion for customer service. This role offers the chance to work hands-on with vehicles and bikes, providing fitting services and ensuring customer satisfaction. With comprehensive training provided, you will develop valuable skills while enjoying a range of employee benefits, including discounts and a supportive work environment. Join a team that values your growth and offers a dynamic career path in a rapidly expanding sector.

Benefits

25% off products

Up to 50% off garage bills

Discount on Breakdown Cover

Colleague discount at Tredz

Life Assurance

Uniform

Employee assistance programme

Trade Price Bike Scheme

Sharesave scheme

Health Cash Plan

Qualifications

• Experience in delivering great customer service in a retail environment.
• Proactive approach to understanding customer needs.

Responsibilities

• Deliver fitting services for car parts and cycles.
• Provide excellent customer service and support.

Skills

Customer Service

Problem Solving

Retail Experience

Sales Target Achievement

Car Parts Fitting

Cycle Repair

Job description

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Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all.

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building, and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience, but if you can demonstrate experience of tailoring your approach in a customer-focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether in retail or elsewhere in the group.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

• 25% off most of our products in Halfords Retail stores and online
• Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
• Employee assistance programme offering free, independent, confidential support and counselling 24/7
• Trade Price Bike Scheme - buy one bike per year from a range of bikes significantly reduced
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund
• Health Cash Plan - claim cashback towards healthcare costs and access health and well-being services

To be successful in this role, you will need:

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Availability to work on a rota basis, including weekends

Ideally, you’ll also have the following:

• Some knowledge and skills in car parts fitting and cycle repair
• Some experience of working towards and achieving sales targets

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords, we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds, embracing diversity within our one Halfords Family.