Customer Services Advisor

TN United Kingdom; Havant; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht engagierte Kundenserviceberater, die leidenschaftlich daran interessiert sind, außergewöhnlichen Kundenservice zu bieten. In dieser Rolle haben Sie die Möglichkeit, Kundenanfragen über Telefon und schriftliche Kommunikation zu bearbeiten und Lösungen zu finden, die auf die Bedürfnisse der Kunden zugeschnitten sind. Sie werden Teil eines zukunftsorientierten Teams, das den Kunden in den Mittelpunkt stellt und Ihnen die Chance bietet, an verschiedenen Aktivitäten teilzunehmen, einschließlich Freiwilligenarbeit und Fundraising. Diese Position bietet Ihnen die Möglichkeit, Ihre Fähigkeiten weiterzuentwickeln und zur Verbesserung der Dienstleistungen beizutragen.

Qualifications

• Leidenschaft für Kundenservice und effektive Kommunikation.
• Erfahrung in einem Callcenter oder kundenorientierten Umfeld.

Responsibilities

• Erbringung außergewöhnlicher Kundenservices über verschiedene Kanäle.
• Verwaltung von Kundenanfragen und Datenpflege.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Stressbewältigung

Tools

CRM-System

Job description

Job Title: Customer Services Advisor

We are seeking dedicated Customer Services Advisors to join our busy Customer Services Department. Our team is passionate about delivering exceptional customer service, and we are looking for candidates who share this commitment.

The role involves serving customers via phone and written communication, handling requests such as customer moves, processing payments, and resolving billing queries. You will work in line with our values of Excellence, Future Focus, and Integrity. Recent call centre experience is preferred.

If successful, you will join a forward-thinking team that places the customer at the center of everything we do. You will have opportunities to participate in wider activities, such as volunteering at community events, supporting the annual science fair, and fundraising for WaterAid. You will also have the chance to influence service improvements and develop your personal skills.

Key Responsibilities

• Deliver exceptional customer service
• Use CRM system to process inbound customer contacts via phone, email, letter, customer portal, live chat, or other channels
• Resolve queries at first contact
• Accurately enter customer data, record complaints, and process account changes
• Handle reporting tasks such as credit lists and updating bank details
• Update customers on technician job results and maintain accurate account information
• Manage tariffs including Social Tariff and WaterSure
• Listen to and understand customer needs, providing tailored solutions
• Perform back-office administrative tasks
• Manage your own schedule effectively

Skills, Qualifications & Competencies

• Passion for customer service
• Effective communication skills
• Ability to work under pressure and multitask
• Positive attitude towards Health & Safety
• Recent call centre experience is highly desirable
• Experience in a busy customer-facing environment is advantageous

We support flexible working arrangements; please discuss your preferences during the interview. We value diversity and encourage applications from all sections of society. Applicants must be eligible to work and live in the UK.

Due to high application volumes, we cannot respond to all unsuccessful candidates. If your application is of interest, we will contact you within four weeks.