Customer Services Advisor

TN United Kingdom; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen leidenschaftlichen Kundenserviceberater, der positive Beziehungen zu Kunden aufbaut und deren Zufriedenheit sicherstellt. In dieser Rolle sind Sie für die Bereitstellung außergewöhnlicher Dienstleistungen verantwortlich, indem Sie Kundenanfragen über verschiedene Kanäle bearbeiten und Lösungen anbieten. Sie werden in einem unterstützenden und kollegialen Umfeld arbeiten, das Ihnen die Möglichkeit bietet, Ihre Fähigkeiten weiterzuentwickeln und einen echten Unterschied im Leben der Kunden zu machen. Wenn Sie eine herausfordernde und lohnende Karriere im Kundenservice suchen, sind Sie hier genau richtig.

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice oder einem verwandten Bereich.
• Ausgezeichnete Kommunikations- und zwischenmenschliche Fähigkeiten.

Responsibilities

• Bereitstellung außergewöhnlicher Kundenservice über Telefon, E-Mail und Chat.
• Effektive Lösung von Kundenanfragen und Beschwerden.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Microsoft Office Suite

Education

1 Jahr Erfahrung im Kundenservice

Job description

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Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Customer Service Advisor

Edenred Payment Solutions , a market leader in the payment world, is seeking a passionate and customer-centric Customer Service Advisor to join our growing team.

In this role, you will play a critical role in building positive relationships with our customers and ensuring their satisfaction by:

• Providing exceptional customer service through phone, email, and chat interactions.
• Effectively resolving customer inquiries and complaints in a timely and professional manner.
• Identifying and understanding customer needs and exceeding their expectations.
• Proactively offering solutions and additional services to enhance the customer experience.
• Maintaining accurate records of customer interactions and ensuring adherence to company policies.
• Collaborating with other departments to resolve complex customer issues.
• Contributing to a positive and supportive team environment.

We are seeking individuals who possess the following:

• Minimum of 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain composure under pressure.
• Strong problem-solving and resolution skills.
• High level of professionalism and a commitment to providing exceptional customer service.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn quickly and adapt to new technologies.

We offer a competitive salary and benefits package, along with the opportunity to:

• Join a growing and dynamic company.
• Make a real difference in the lives of our customers.
• Develop your skills and knowledge in a supportive environment.
• Enjoy a positive and collaborative work culture.

If you are passionate about exceeding customer expectations and building positive relationships, we encourage you to apply!

We are an equal-opportunity employer and value diversity in our organisation. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.