Customer Service Advisor

Halo Accident Repair Centre Ltd; Sewards End; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Health Insurance

Employee assistance programme

Cycle scheme

Job summary

Halo Accident Repair Centre Ltd in Saffron Walden seeks a Customer Service Advisor to manage site administration and coordinate vehicle collection/delivery with a strong focus on customer service.

The role requires a Full UK Driving Licence, and responsibilities include liaising with customers, planning logistics, and supporting workshop flow. A proactive, detail-oriented team player will thrive here.

Qualifications

• Must have Full UK Driving Licence.
• Excellent communication and customer service skills.
• Strong organisational and admin abilities.

Responsibilities

• Inspect vehicles and assess damage, take clear photos.
• Handle administration and liaise with customers.
• Plan logistics and transport requirements.
• Maintain a clean, safe working area and follow health & safety rules.
• Coordinate with workshop staff to move vehicles efficiently.
• Collect and deliver vehicles with regard to highway laws.
• Support other admin tasks as required by the Bodyshop Manager.
• Bring a positive, proactive attitude and team spirit.

Skills

Customer service

Logistics

Administration

Driving

Job description

We are looking for a Customer Service Advisor to join our Accident Repair Centre in Saffron Walden. The position is a high-profile position within the business and your general job functions include controlling all elements of the site's administration. The post holder will ensure all customer vehicles are collected and delivered in an efficient, timely and professional manner. Providing an exceptional standard of customer service at all times. Take at look at what you will be doing here [https://youtu.be/jdp_-KpIZE8?si=14uosjC67JDSKZSj]! We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be a part of it! The role will include, but is not limited to:

• Inspecting vehicles and assessing damage; taking clear photos throughout.
• Administration duties, including liaising with customers.
• Logistical planning and transport planning.
• A clear, methodical and clean working area which is to be maintained at all times.
• Adhere to all areas of Health and Safety and report any issues as a matter of urgency.
• Liaising with the workshop staff to get vehicles through the workshop as efficiently and effectively as possible.
• Performing all other adhoc administrative duties as allocated by the Bodyshop Manager.
• Supply a positive & enthusiastic approach to your working day at all times.
• Collecting and delivering vehicles & observing all highway laws including speed restrictions when needed.
  Full UK Driving License.
• Experience in Logistics (not necessary but beneficial)
• Self-motivated, enthusiastic and organised with a keen eye for detail.
• Keen to support others and be a cooperative team player.
• Handle all jobs with due care and attention.
• Able to complete work from start to finish within the time frame given to a high standard.
  Halo is the industry leading UK-based accident repair group, with 38 established accident repair centres across the UK and we are still growing. Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and

Salary: £31,707 per annum with an increase on completion of 4 month probation. Bonus: Up to £3000 per annum Hours: 8am - 5pm Monday to Friday and 1 in 2 Saturdays 8am - 12pm depending on business needs Halo ARC Saffron Walden, Keep It Simple - simple solutions are harder to find than complex ones, but consistency and simplicity matter most. Do the Right Thing - if it feels right in your heart, do it. If it doesn't, then don't. And most importantly, always be extraordinary. Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it's our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment.

• Accredited Living Wage Employer
• Employee assistance programme for you and your family
• Health and wellbeing apps
• Cycle scheme
• Gym discounts
• Retail and restaurant discount and cashback
• Life Insurance
• Health Insurance
• virtualGP
• Enhanced family friendly pay such as maternity and paternity
• Free fruit and pizza
• Refer a friend bonus incentive
• Employee recognition rewards
• Team Event Budget (do something fun together!)
• Discounted LV insurance
• Get appreciated for your time with paid breaks
• 25 days holiday plus public holidays
• We invest in YOU with opportunities for career progression
• Pension contributions
• Work within a modern and clean working environment
• And we are always open to hearing what our people want!

We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves.