Customer Services Advisor

Nuffield Health Group; Epsom; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Gym membership

Financial wellbeing

Cycle to work

Online GP

Annual leave

Healthcare plan

Job summary

Nuffield Health is seeking a Customer Services Advisor at the Hospital Central Site to warmly greet patients and visitors, providing accurate information and a welcoming experience.

The role is permanent and full-time (37.5 hours per week) with a salary of £25,038 per annum. You will employ basic Word/Excel skills and contribute to exceptional customer care across the hospital.

Qualifications

• Experience handling customer enquiries (telephone and internet) and delivering information about services offered at the hospital.
• Basic computer skills including Word and Excel.
• Ability to greet patients and visitors with confidence and empathy.

Responsibilities

• Handle customer enquiries (telephone and internet) and provide information and quotations.
• Support Hospital Bookings Teams to address customer requirements and queries.
• Propose process improvements to enhance customer service and support marketing plans.

Skills

Customer service

Communication

Empathy

Telephone etiquette

Job description

Head Office

Customer Services Advisor

Customer Services Advisor

Hospital Central Site | Customer Services Advisor | Permanent Contract | Full Time |

£25,038.00 per annum

37.5 hours per week

Making a great first impression is really important. That's why we need the right person to join us and help greet our patients and visitors to the Hospital. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people.

As a Customer Services Advisor at our Hospital Central Site you'll bring great communication skills, both face-to-face and over the phone. You're flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

As a Customer Services Advisor, you will:

• To handle customer enquiries (both telephone and internet), supplying potential customers with information about the services offered at the hospital including providing procedure quotations & nurturing the patients pathway.
• To support the Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
• To introduce new processes to improve customer advise and service, as required
• To support the definition, development, communication and implementation of business development and marketing plans and activities.
• To provide advice and guidance to other team members and the wider hospital
• To develop constructive relationships with both internal and external stakeholders.
• To promote the Nuffield Health brand consistently across all stakeholders, supporting the implementation of national brand values and guidelines.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With everything from a cycle to work scheme, financial wellbeing support and more - at Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.

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