Customer Services Advisor

Nuffield Health Group; Ewell; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Cycle to work scheme

Financial wellbeing support

Job summary

Nuffield Health is seeking a Customer Services Advisor at the Hospital Central Site to handle customer bookings and queries with a focus on clear communication and patient-centric service. The role requires flexibility, motivation and initiative, along with basic Windows skills (Word/Excel).

We offer a benefits package including a cycle to work scheme and financial wellbeing support to help you stay healthy, happy and valued in our team.

Qualifications

• Excellent communication skills with customers and colleagues.
• Experience in customer service is desirable.
• Basic IT skills, including Word and Excel, are required.

Responsibilities

• Support the Hospital Bookings Teams to handle customer requirements and queries.
• Introduce new processes to improve customer advice and service.
• Support the definition, development, communication and implementation of business development and marketing plans.
• Provide advice and guidance to other team members and the wider hospital.
• Develop constructive relationships with internal and external stakeholders.

Skills

Communication

Customer service

Word

Excel

Tools

Word

Excel

Job description

• To support the Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
• To introduce new processes to improve customer advise and service, as required
• To support the definition, development, communication and implementation of business development and marketing plans and activities.
• To provide advice and guidance to other team members and the wider hospital
• To develop constructive relationships with both internal and external stakeholders.
• To promote the Nuffield Health brand consistently across all stakeholders, supporting the implementation of national brand values and guidelines.

As a Customer Services Advisor at our Hospital Central Site you'll bring great communication skills, both face-to-face and over the phone. You're flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With everything from a cycle to work scheme, financial wellbeing support and more - at Nuffield Health, we take care of what's important to you.

• A cycle to work scheme
• Financial wellbeing support