Customer Services Advisor

TN United Kingdom; Grimsby; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals who love motoring and cycling. This role offers the chance to work directly with customers, providing fitting services for car parts and cycles while delivering top-notch service. With comprehensive training provided, you’ll develop your skills in a supportive environment focused on your career growth. Enjoy a range of benefits including discounts on products and services, life assurance, and a health cash plan. Join a dynamic team and be part of an exciting journey in the UK's leading motoring and cycling retailer.

Benefits

25% off products

Discounts on garage bills

Discount on Breakdown Cover

Colleague discount at Tredz

Life Assurance

Uniform

Employee assistance programme

Trade Price Bike Scheme

Sharesave scheme

Health Cash Plan

Qualifications

• Experience in delivering excellent customer service in retail.
• Proactive in understanding customer needs and providing solutions.

Responsibilities

• Deliver fitting services for car parts and cycles.
• Provide exceptional customer service in-store and in the car park.

Skills

Customer Service

Retail Sales Experience

Problem Solving

Car Parts Fitting

Cycle Repair

Job description

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Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all.

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building, and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience, but if you can demonstrate experience of tailoring your approach in a customer-focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

1. 25% off most of our products in Halfords Retail stores and online
2. Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
3. Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
4. At least 25% colleague discount at Tredz
5. Life Assurance
6. Uniform
7. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more
8. Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
9. Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
10. Option to join our Sharesave scheme: save to purchase shares at a 20% discount
11. Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
12. Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

To be successful in this role you will need:

1. Experience of delivering great customer service, ideally in a retail sales environment
2. A proactive approach to helping customers and understanding their needs
3. Availability to work on a rota basis, including weekends

Ideally, you’ll also have the following:

1. Some knowledge and skills in car parts fitting and cycle repair
2. Some experience of working towards and achieving sales targets

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.