Customer Services Advisor

Humber Bridge Board; Hessle; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking a dynamic Customer Services Advisor to join their team. This role involves providing exceptional customer service, managing enquiries, processing payments, and addressing complaints. The ideal candidate will have experience in a fast-paced environment and strong telephone handling skills.

Benefits

Life Assurance

Toll concession

Discount on leisure facilities

Cycle to Work Scheme

Qualifications

• Experience in a fast-paced Customer Service office environment.
• Essential experience in telephone handling and IT skills.

Responsibilities

• Provide excellent customer services in relation to customer enquiries.
• Process payments for new and established tag accounts via telephone, email and post.
• Investigate and respond to customer complaints and enquiries.

Skills

Telephone handling

IT skills

Customer service

Job description

Hours of work: Full time, 37 hours per week, various shift patterns available

• Life Assurance (as a member of the pension scheme)
• Toll concession when commuting to/from work from the South Bank
• Discount on East Riding & North Lincolnshire leisure and fitness facilities
• Cycle to Work Scheme

EXCITING OPPORTUNITY

We are looking for a dedicated individual to join the team here who embodies our core values: Health and safety is paramount – we strive to create a safe environment for all. Unique , and More than a bridge – we are an icon of the region and a symbol of connectivity, and community. The best at what we do – continually improving to meet the needs of our users and stakeholders. Everyone matters – we are committed to fostering a supportive and inclusive workplace. Resourceful and innovative – if this is you and you are ready to contribute to our success, we would love to hear from you. Join us and be part of something exceptional!

Our Customer Services Team strives to deliver a comprehensive and high-quality experience for our customers ensuring that the administrative, financial and office function relating to the organisation’s tolling system runs smoothly.

We are looking for a dynamic and motivated individual with relevant experience to join our team as a Customer Services Advisor. We are looking for an individual who has experience working in a fast paced Customer Service office environment with essential experience in telephone handling, IT skills and system knowledge As well as acting as an ambassador for the Humber Bridge, responsibilities in this role will include:

• Provide excellent customer services in relation to customer enquiries
• Plan, organise and manage your own workload to ensure your contribution to the delivery of excellent customer services and accounts management is achieved
• Process payments for new and established tag accounts via telephone, email and post
• Review violation enforcement evidence and determine the appropriate course of action to maximise toll income and recover all costs associated with toll violation recovery, including determining suitability and subsequent preparation of case paperwork for further legal/enforcement action
• Issue violation notices as necessary and identify any evidence of possible systematic abuse
• Investigate and respond to customer complaints and enquiries, including making outcome decisions and recommendations within established guidelines.
• Use initiative to identify and resolve issues, queries, errors and discrepancies

For more information on this fantastic opportunity please click here for the job description/person specification. If you feel you have the right skills and would like to join the Humber Bridge team then please send your CV and covering letter to [e-mail] by 12pm on Monday 2nd June.