Customer Services Advisor

TN United Kingdom; Grantham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retailer in motoring services as a customer service expert. Leverage your passion for cars and bikes while providing top-notch fitting services. Enjoy extensive training and a variety of employee benefits as you grow your career in a supportive environment.

Benefits

25% off most products

Up to 50% off garage bills

Life Assurance

Uniform

Health Cash Plan

Sharesave scheme

Wagestream

Qualifications

• Experience in delivering excellent customer service, preferably in retail.
• Knowledge of car parts fitting and cycle repair.

Responsibilities

• Work on customers’ vehicles and bikes, providing fitting services.
• Deliver market-leading service standards and support customer needs.

Skills

Customer Service

Problem Solving

Tools

Car Parts Fitting

Cycle Repair

Job description

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Love all things motoring and cycling? Great with customers?

Your enthusiasm for cars and bikes, combined with your customer service skills, will be key to your success in this role. Ideally, you’ll have some experience in fitting car parts and cycle repair, even as a hobby. We provide training to develop your skills, ensuring you deliver market-leading service standards.

In this role, you'll work on customers’ vehicles in our car park and on bikes in-store, providing a variety of fitting services, including car parts fitting, technology fitting, cycle building, and servicing. We aim to help you enhance your practical problem-solving skills and work efficiently. Retail experience is preferred, but if you have tailored your approach to a customer-focused sales environment, we can support your development.

We invest heavily in training to help you develop your career, whether in Retail or elsewhere in the Group, at your own pace.

We understand everyone’s priorities differ, so we offer a wide range of rewards and benefits, including:

• 25% off most products in Halfords Retail stores and online
• Up to 50% off garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover included
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on groceries, holidays, insurance, dining, and more
• Employee assistance programme offering 24/7 confidential support and counselling
• Trade Price Bike Scheme — buy one bike per year at a significant discount
• Sharesave scheme — purchase shares at a 20% discount
• Wagestream — access up to 30% of your pay early and build savings
• Health Cash Plan — claim cashback for healthcare costs

To succeed in this role, you will need:

• Experience in delivering excellent customer service, preferably in retail
• A proactive approach to understanding and meeting customer needs
• Availability to work on a rota, including weekends

Ideally, you’ll also have:

• Knowledge of car parts fitting and cycle repair
• Experience working towards sales targets

We are growing rapidly, focusing on motoring services and electric mobility. As the UK’s leading retailer in this sector, join us and be part of our success story in helping the nation stay safely on the move.

Not sure if you meet all criteria? We encourage you to apply anyway! At Halfords, we are committed to an inclusive workplace and welcome applications from all backgrounds, embracing diversity within our Halfords Family.