Customer Support Advisor - Working From Home

Concentrix; Ireland; Remote; EUR 29,000; Full time

Job summary

Join a global leader in technology and services as a Customer Support Advisor, working from home in the Republic of Ireland. This full-time role offers a competitive salary, benefits, and opportunities for career growth while ensuring excellent customer experiences. Ideal candidates are tech-savvy communicators eager to learn and solve problems effectively.

Benefits

Company pension

Sick pay

20 days paid holiday per year

Regular incentive prizes

Qualifications

• Proficient in English (oral and written).
• Flexible to work shifts between 8 am – 9 pm.
• Able to commit to 100% training attendance.

Responsibilities

• Troubleshoot technical issues and handle billing queries.
• Engage with customers to understand their needs.
• Upsell products based on customer requirements.

Skills

Communication

Problem-solving

Interpersonal skills

Sales

Computer literacy

Job description

Customer Support Advisor - Working From Home

Job Title:
Customer Support Advisor - Working From Home

Job Description

Customer Service Advisor, Permanent – Work from Home ROI

Experience The Power Of a Game-changing Career

Are you passionate about helping others and have a knack for communicating and problem-solving? If you’re tech-savvy and thrive on efficiency, then this could be your calling!

We’re expanding our Customer Service team at Concentrix and we’re on the hunt for team players and go-getters to join us working from home in the Republic of Ireland!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

As a Customer Service Advisor on our team, no day is the same. You’ll have the opportunity to diversify your experience in the industry by dealing with, diagnosing, and solving a range of issues and queries from our customers.

From troubleshooting technical glitches to billing queries, service support, and guiding customers through products or features and how to optimize their use. As the first point of contact, you’ll engage in diverse conversations with customers to understand their goals, challenges, and needs, and guide them positively through service excellence.

To succeed, you’ll need to be an excellent communicator who can hear what is not being said and proactively offer solutions with empathy. We want people eager to learn and quick on the uptake. Your main priority will be to maintain or improve an excellent customer experience, as well as adding value for the customer through upselling our products once their query is resolved.

Are you ready to expand your knowledge and further your career? Unlock endless possibilities for your future by applying today!

Career growth and personal development

This full-time, work-from-home position is a great opportunity to expand your career and experience the power of what’s next while developing lifelong friendships. We’ll provide all the training, cutting-edge technologies, and ongoing support you’ll need to succeed.

Your Qualifications

Concentrix is a great match if you:

• Are proficient in English (oral and written)
• Are flexible to work shifts between 8 am – 9 pm from Monday to Friday (no weekends)
• Can commit to 100% training attendance to ensure you are fully prepared for your role
• Embrace technology and have proficient computer literacy skills
• Can navigate multiple systems effectively and efficiently
• Have excellent interpersonal and communication skills
• Are comfortable with sales, KPIs, and upselling products based on customer needs

If you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right role, whether it’s this or another opportunity.

What’s In It For You

In this role, we offer benefits that support your lifestyle:

• An hourly rate of €13.61 (€28,300 per annum)
• Monthly pay
• 40-hour, permanent contract with 20 days paid holiday per year (increasing by 1 day each of your first 5 years up to 25 days) plus 10 bank holidays
• Regular incentive prizes for top performers

Experience the best version of you!

If all this sounds like the perfect next step in your career, we want to hear from you. Apply today and discover why over 440,000 game-changers worldwide call Concentrix their “employer of choice”.

Concentrix is an equal opportunity employer

We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability, or any other legally protected characteristic.

Eligibility to work

Only applicants who live and are legally authorized to work in the Republic of Ireland will be considered.

Job Types: Full-time, Permanent

Pay: €28,300 per annum

Additional pay: Bonus scheme

Benefits: Company pension, Sick pay

Work Location: Home Working

#Vertical2ROI

Location: IRL Work-at-Home

Language Requirements: English proficiency

Time Type: Full time

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Job ID: R1563418

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting