Customer Services Advisor

TN United Kingdom; Chelmsford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein führendes Unternehmen im Bereich Automobil- und Fahrradprodukte sucht einen motivierten Mitarbeiter, der eine Leidenschaft für Kundenservice und technische Fähigkeiten mitbringt. In dieser spannenden Rolle werden Sie die Möglichkeit haben, Ihre Fähigkeiten im Fitting von Autoteilen und der Fahrradreparatur zu entwickeln, während Sie in einem dynamischen Umfeld arbeiten. Das Unternehmen bietet umfangreiche Schulungen und eine Vielzahl von Vorteilen, um Ihre Karriereziele zu unterstützen. Werden Sie Teil eines Teams, das sich der Sicherheit und Mobilität der Nation verschrieben hat und genießen Sie zahlreiche Mitarbeitervorteile, die Ihre Lebensqualität steigern.

Benefits

25% Rabatt auf Produkte

50% Rabatt auf Werkstattkosten

Lebensversicherung

Uniform

Mitarbeiterrabatte auf Lebensmittel und Reisen

Mitarbeiterunterstützungsprogramm

Trade Price Bike Scheme

Sharesave Scheme

Wagestream

Health Cash Plan

Qualifications

• Erfahrung im Kundenservice, idealerweise im Einzelhandel.
• Proaktive Herangehensweise an Kundenbedürfnisse.

Responsibilities

• Fitting von Autoteilen und Fahrrädern für Kunden.
• Entwicklung praktischer Problemlösungsfähigkeiten.

Skills

Kundenservice

Fitting von Autoteilen

Fahrradreparatur

Verkaufserfahrung

Job description

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Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and cycle repair, even as a hobby. Either way, we have training in place to develop your skills – delivering market-leading standards of service.

You’ll work on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role involves a range of fitting services, including car parts fitting, technology fitting, cycle building, and cycle servicing. We’ll help you develop practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience, but if you can demonstrate experience in a customer-focused sales environment, we can support your growth.

We invest heavily in training to help our colleagues develop their careers. Whatever your career ambitions and pace, we offer support to help you achieve your goals, whether in retail or elsewhere in the Group.

We recognize everyone has different priorities at different life stages. Our rewards and benefits include:

• 25% off most products in Halfords Retail stores and online
• Up to 50% discounts on garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover included for all annual policies
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on groceries, holidays, insurance, days out, restaurants, and more
• Employee assistance programme offering free, confidential support 24/7
• Trade Price Bike Scheme – buy one bike per year at a significant discount
• Sharesave scheme: save to buy shares at a 20% discount
• Wagestream – access up to 30% of your pay as you earn it and save automatically
• Health Cash Plan – claim cashback for healthcare costs and access well-being services

To succeed in this role, you will need:

• Experience in delivering excellent customer service, preferably in retail sales
• A proactive approach to helping customers and understanding their needs
• Availability to work on a rota, including weekends

Ideally, you’ll also have:

• Knowledge and skills in car parts fitting and cycle repair
• Experience working towards and achieving sales targets

We’re expanding rapidly, focusing on motoring services and electric mobility. As the UK’s leading retailer of motoring and cycling products and services, and the largest vehicle service, maintenance, and repair business, join us and be part of our success story in getting the nation safely back on the move.

Not sure if you meet all criteria? We encourage you to apply anyway! At Halfords, we are committed to creating an inclusive workplace. We are an equal opportunities employer, welcoming applications from all backgrounds and embracing diversity within our Halfords Family.