Customer Service Advisor - Remote

WNS; Ipswich; Remote; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to provide exceptional service in handling motor insurance claims. In this part-time role, you will engage with clients, ensuring their inquiries are addressed promptly and professionally. Flexibility in working hours is essential, with opportunities for weekday and weekend shifts. This role offers a chance to develop your skills in a supportive environment while contributing to a team that values operational excellence and customer satisfaction. If you thrive in a fast-paced setting and have a passion for helping others, this opportunity is perfect for you.

Qualifications

• Excellent customer service skills are essential for this role.
• Ability to negotiate claims effectively and efficiently.

Responsibilities

• Answer inbound calls related to motor insurance claims promptly.
• Capture accurate information and manage customer expectations.

Skills

Customer Service

Communication Skills

Negotiation Skills

Time Management

Education

High School Diploma

Job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Varied Hours Available:

Weekday evenings: 18:00 – 22:00

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

• Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
• Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
• Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
• Maintain compliance with industry regulations, internal policies, and data protection standards
• Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
• Ensure correct prioritisation of workload and time management schedules are adhered to
• Communicate clearly and professionally, explaining the next steps and managing customer expectations
• Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
• Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
• Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
• Complaint handling within agreed company procedures
• Keeping the policyholder informed both verbally and in writing of the status of the claim
• Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
• Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
  
  
  

Qualifications

High School or Lower.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Outsourcing/Offshoring

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