Customer Services Admin & Appointments Coordinator

Cardiff and Vale University Health Board; Greater Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Ross Care's NHS Wheelchair Service in the Tameside and Oldham area is seeking a friendly Customer Services Administrator to support the clinical team, welcome visitors and manage referrals, appointments, calls and emails. The role requires strong IT skills in Excel and Word to develop information management processes, and the ability to communicate with patients, carers and prescribers with empathy.

You will work closely with Physiotherapists, Occupational Therapists and Rehab Engineers to

Qualifications

• Experience in a busy customer service department is preferred.
• Excellent communication with internal staff, prescribers and service users.
• Excellent organisational skills with good eye for detail.
• IT literate with strong Word and Excel skills.
• Ability to work on own initiative as part of a team.

Responsibilities

• Answer daily calls and emails in a courteous, friendly manner.
• Enter referrals onto the computer system promptly.
• Assist with booking appointments for clients, next of kin and carers.
• Maintain daily administrative systems and manage data reports.
• Provide general support across the Wheelchair Service as required.

Skills

Customer service

Communication skills

Organisational skills

IT literacy

Excel

Education

GCSE A-C English & Maths

Tools

Word

Excel

Job description

Ross Care's NHS Wheelchair Service in the Tameside and Oldham area is seeking a friendly Customer Services Administrator to support the clinical team, welcome visitors and manage referrals, appointments, calls and emails. The role requires strong IT skills in Excel and Word to develop information management processes, and the ability to communicate with patients, carers and prescribers with empathy.

You will work closely with Physiotherapists, Occupational Therapists and Rehab Engineers to