Patient Support & Scheduling Specialist

Jobtailor; Winnersh; On-site; GBP 23,000 - 29,000; Full time

Job summary

Jobtailor in Winnersh is seeking a Patient Services Coordinator to provide frontline support for patient queries by phone and email, schedule appointments, and manage payments while maintaining electronic health records accurately.

You will collect data for long-term conditions, verify eligibility for initial assessments, and coordinate initial and follow-up appointments. The role requires adherence to SOPs, solid IT skills, and reliable office-based work in the UK.

Qualifications

• At least 2 years’ work experience
• Previous experience in healthcare is advantageous but not essential
• Excellent attention to detail and strong organisational skills
• Good understanding of working in a highly regulated environment and following SOPs
• High level of IT proficiency and confidence using multiple systems
• Strong communication and interpersonal skills
• Ability to work under pressure and manage competing priorities
• Patient-focused and proactive approach
• Legally authorised to work in the United Kingdom
• Willingness to travel to Winnersh Triangle and attend an office location
• Ability to work 1 Saturday per month
• Home working environment with reliable internet connection

Responsibilities

• Answer patient queries by telephone and email
• Schedule and coordinate patient appointments
• Handle appointment payments accurately
• Maintain accurate electronic health records
• Collect patient data relating to long-term conditions
• Ensure patients meet criteria for initial assessment
• Book initial and follow-up appointments
• Prepare for and take minutes during multidisciplinary team meetings
• Support clinical and operational recruitment and onboarding activities
• Collate patient and service feedback and liaise with Head of Governance
• Report incidents and significant events and follow-up
• Support clinicians with operational queries
• Liaise with Product and Tech Support teams to resolve issues
• Identify opportunities for service improvement with line manager
• Attend work-related meetings as required
• Maintain mandatory training and SOP familiarity
• Work flexibly across shifts

Skills

Appointment Coordination

Data Entry

Incident Reporting

IT Proficiency

EHR Management

Patient Data Collection

Regulatory Compliance

Strong Communication

Attention to Detail

Organizational Skills

Empathy

Proactive Approach

Multidisciplinary Meetings

Tools

None

Job description

Jobtailor in Winnersh is seeking a Patient Services Coordinator to provide frontline support for patient queries by phone and email, schedule appointments, and manage payments while maintaining electronic health records accurately.

You will collect data for long-term conditions, verify eligibility for initial assessments, and coordinate initial and follow-up appointments. The role requires adherence to SOPs, solid IT skills, and reliable office-based work in the UK.