Physiotherapy Services Administrator

White House Clinic; Sheffield; Hybrid; GBP 14,000 - 18,000; Part time

Job summary

White House Clinic in Sheffield is seeking a part-time Physiotherapy Services Administrator (24 hrs/week) to support a network of physiotherapists and consultants from our Sandygate office, with occasional cover at Chesterfield.

You will handle patient communications, book appointments, manage referrals, maintain spreadsheets and databases, protect patient confidentiality, and assist consultants in-clinic with room readiness and basic admin tasks.

Qualifications

• Background in office administration, ideally within a medical environment.
• Experience using Microsoft Office packages (Excel, Word, Outlook) is essential.

Responsibilities

• Provide administrative support to a network of physiotherapists and consultants.
• Book appointments and issue referrals across clinics in the network.
• Manage spreadsheets and databases and handle sensitive patient data.
• Maintain consultant diaries and produce invoices / manage finances.
• Assist consultants in-clinic and ensure rooms are prepared, including chaperoning patients when required.

Skills

Communication

Customer service

Organisation

Initiative

Tools

Microsoft Office

Excel

Word

Outlook

Job description

If you are looking for a new challenge and want to join a friendly and supportive team, we would like to hear from you: An exciting opportunity has arisen for a part time (24 hrs per week) Physiotherapy Services Administrator to join our friendly and innovative physiotherapy network. Providing administrative support to a network of physiotherapists and consultants working from our Sheffield Sandygate office and also providing additional cover when required at our Chesterfield clinic.

About this Job

As an employer, we are committed to providing an open, friendly and supportive environment where all staff are comfortable sharing ideas and can expect to be provided with all the tools and support they need to enjoy working and succeeding. We are welcoming, and passionate about delivering high quality patient care, treating everyone with dignity and respect.

The successful candidate will compliment our experienced administration teams and the role involves:

Playing a huge part in our patient journey, providing the best level of service to our customers, face to face, over the telephone and by email. You will be responsible for completing a range of administrative duties, working for a large network of physiotherapists and orthopaedic consultants.

As part of a well-established team, your role will be varied and include tasks like emailing patients, booking appointments, issuing physiotherapy referrals to clinics within our network, managing spreadsheets and databases, dealing with sensitive patient data including medical records, managing consultant diaries, producing invoices and managing finances.

You will also be required to personally assist consultants within the clinic setting, this includes ensuring their clinic rooms are adequate and ready for use and chaperoning patients when required.

Hours of Work

Flexibility in our team is key and the suitable candidate will be required to be just that, all team members are expected to assist with cover of other hours when required, covering team absence and sickness.

The clinics are open 8am-8pm Monday to Thursday, 8am to 5pm Friday and 8am to 1pm Saturday.

Although the role will be based at our head office, 3 Sandygate Park Sheffield S10 5TZ you may be asked to work at our Chesterfield clinic as necessary, and must be available to do so.

The successful candidate

You will be an excellent communicator, customer service orientated, well-organised and reliable. Be able to work using your own initiative whilst maintaining regular updates with your team.

You should have a professional outlook, empathetic telephone manner and understand the importance of patient confidentiality.

Knowledge and skills

To apply for this position candidates must have a background within office administration and ideally experience within a medical environment, however commitment to providing excellence in patient service is what matters to us the most and in-house training will be given. Experience using Microsoft office packages, Excel, Word, and Outlook is essential.

Receive your treatment at any of the following clinics

Our team are ready and waiting to assist with your recovery.

We have 14 locations across South Yorkshire, North Derbyshire & Nottinghamshire.