Healthcare Service Coordinator - Customer Support

Rosscare; Woking; On-site; GBP 22,583 - 26,468; Full time

Benefits offered by this job

Company Pension Scheme

Free on-site parking

Life Assurance Scheme

Company Sick Pay Scheme

Wellbeing initiatives

Job summary

Rosscare is seeking a Customer Service Coordinator for the Surrey Wheelchair Service Centre in Woking. You will be the first point of contact for queries from service users, family members and healthcare professionals, handling calls and emails efficiently.

Daily duties include coordinating equipment delivery/collection by engineers, monitoring orders with suppliers, and entering referral details for clinical triage, supported by strong admin and IT skills.

Qualifications

• Strong experience in a similar busy and fast paced office environment.
• Relevant telephone-based customer service experience.
• Good attention to detail and accuracy.
• Previous administration and diary management experience.
• Professional and confident manner on the telephone and through email.
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

Responsibilities

• Manage incoming calls and emails, answering queries in a timely, professional manner.
• Coordinate equipment delivery, servicing, or collection by field engineers.
• Monitor and progress orders by checking with suppliers.
• Enter referral information for clinical triage via telephone and email.
• General administration to support daily activities and duties.

Skills

Fast-paced office experience

Telephone-based customer service

Attention to detail

Diary management

Professional communication

IT skills (MS Office)

Tools

Microsoft Office

Job description

Rosscare is seeking a Customer Service Coordinator for the Surrey Wheelchair Service Centre in Woking. You will be the first point of contact for queries from service users, family members and healthcare professionals, handling calls and emails efficiently.

Daily duties include coordinating equipment delivery/collection by engineers, monitoring orders with suppliers, and entering referral details for clinical triage, supported by strong admin and IT skills.