Customer Service Coordinator

Rosscare; Woking; On-site; GBP 22,583 - 26,468; Full time

Benefits offered by this job

Company Pension Scheme

Free on-site parking

Life Assurance Scheme

Company Sick Pay Scheme

Wellbeing initiatives

Job summary

Rosscare is seeking a Customer Service Coordinator for the Surrey Wheelchair Service Centre in Woking. You will be the first point of contact for queries from service users, family members and healthcare professionals, handling calls and emails efficiently.

Daily duties include coordinating equipment delivery/collection by engineers, monitoring orders with suppliers, and entering referral details for clinical triage, supported by strong admin and IT skills.

Qualifications

• Strong experience in a similar busy and fast paced office environment.
• Relevant telephone-based customer service experience.
• Good attention to detail and accuracy.
• Previous administration and diary management experience.
• Professional and confident manner on the telephone and through email.
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

Responsibilities

• Manage incoming calls and emails, answering queries in a timely, professional manner.
• Coordinate equipment delivery, servicing, or collection by field engineers.
• Monitor and progress orders by checking with suppliers.
• Enter referral information for clinical triage via telephone and email.
• General administration to support daily activities and duties.

Skills

Fast-paced office experience

Telephone-based customer service

Attention to detail

Diary management

Professional communication

IT skills (MS Office)

Tools

Microsoft Office

Job description

Customer Service Coordinator

Location: Surrey Wheelchair Services

Salary/Rate: £26,567.99

Monday to Friday 8.00am – 5.00pm, 40 hours a week

Address: Kingsway Business Park, Forsyth Road GU21 5SA

Rewards & Benefits

• Company Pension Scheme
• Free on-site parking
• Life Assurance Scheme
• Company Sick Pay Scheme
• Wellbeing initiatives

We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.

We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.

The Role

• Manage incoming calls and emails, answering any queries in a timely and professional manner.
• Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
• Monitoring and progressing orders by checking with suppliers.
• Entering referral information for clinical triage via both telephone and email.
• General administration that supports daily activities and duties

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone-based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.