Customer Service Coordinator

Equals One Ltd; Woking; On-site; GBP 23,911 - 29,224; Full time

Benefits offered by this job

Company Pension Scheme

Free on-site parking

Life Assurance Scheme

Company Sick Pay Scheme

Wellbeing initiatives

Job summary

Equals One Ltd in the Surrey Wheelchair Service Centre, based in Woking, is seeking a Customer Service Coordinator to be the first point of contact for service users, families and healthcare professionals. You will handle calls and emails with professionalism and empathy.

Your duties include managing incoming communications, coordinating equipment delivery or collection, tracking orders with suppliers, and performing general admin to support daily operations and patient care.

Qualifications

• Experience in a busy office environment.
• Telephone-based customer service experience.
• Good attention to detail and accuracy.
• Administration and diary management experience.
• Professional and confident on phone and email.
• Competent IT skills and ability to learn new systems.

Responsibilities

• Manage incoming calls and emails, answering queries promptly.
• Coordinate equipment delivery, servicing, or collection by field engineers.
• Monitor and progress orders by checking with suppliers.
• Enter referral information for clinical triage via telephone and email.
• Provide general administration to support daily activities.

Skills

Customer service

Telephone handling

Office administration

Diary management

IT skills

Communication skills

Tools

Microsoft Office

Job description

Customer Service Coordinator

Location: Surrey Wheelchair Services

Salary/Rate: £26,567.99

Monday to Friday 8.00am – 5.00pm, 40 hours a week

Kingsway Business Park, Forsyth Road GU21 5SA

Rewards & Benefits:

• Company Pension Scheme


• Free on-site parking


• Life Assurance Scheme


• Company Sick Pay Scheme


• Wellbeing initiatives

We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquiries.

We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.

The Role:

• Manage incoming calls and emails, answering any queries in a timely and professional manner.


• Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.


• Monitoring and progressing orders by checking with suppliers.


• Entering referral information for clinical triage via both telephone and email.


• General administration that supports daily activities and duties.

What are we looking for?

• Strong experience in a similar busy and fast paced office environment.


• Relevant telephone-based customer service experience.


• Good attention to detail and accuracy.


• Previous administration and diary management experience.


• Professional and confident manner on the telephone and through email.


• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.