Administrator – Stoke-on-Trent

Opcare Limited; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Incremental holiday allowance starting at 35 days

Refer a Friend incentive scheme

Enhanced Family Leave/Pay

Cycle to Work Scheme

Job summary

Opcare Limited is seeking a full-time administration assistant in Stoke-on-Trent. The role involves supporting service delivery for patients, managing appointments, and maintaining accurate systems and processes.

The ideal candidate will have strong communication skills, be a good team player, and possess experience in administration and customer service. The position offers competitive salary and generous holiday allowances.

Qualifications

• Excellent verbal and written communication skills.
• Ability to manage time efficiently and learn quickly.
• Experience in customer service and administration roles.

Responsibilities

• Manage reception area and be the first point of contact.
• Handle appointment management and referral processing.
• Respond to patient inquiries via phone and email.

Skills

Time management

Customer service

Organizational skills

Communication skills

Microsoft Excel

Microsoft Word

Education

Good standard level of education

Job description

We have an exciting opportunity for a full-time administration assistant to join our team in Stoke-on-Trent.

The successful applicant will join an enthusiastic and busy team. They will support the end-to-end service delivery requirements for our patients, including speedy and accurate response to referral and appointment management, order processing, answering patient telephone calls and the support of clinicians within the service. As well as this the role holder will have other administration duties, ensuring accuracy of information and maintenance of department systems and processes.

Key Responsibilities:

• Manage the reception area, ensuring it is clean, presentable, and secure
• Act as the positive first point of contact for Opcare
• Make, change, and monitor appointments in line with priority and KPIs
• Receive and make telephone calls to patients and healthcare professionals
• Respond to emails professionally via Opcare reception mailboxes
• Use initiative and logic to answer minor patient enquiries.
• Oversee patient and confidential information in line with Data Security policies.
• Support the team in delivering a high-quality service to patients.
• Referral management, accurately adding new patient details to systems and processing referral status in line with defined pathways
• Perform additional administrative tasks as required e.g., scanning notes, writing letters
• Book goods in/out, process orders, manage shipping

Skills and Experience:

• Ability to manage time efficiently
• Ability to learn quickly and follow instructions
• Excellent communication and teamwork skills
• Excellent organisational and prioritisation skills
• Excellent written and verbal communication skills
• Microsoft excel and word experience
• Able to use own initiative and seek advice when required
• Good team player and excellent customer service skills
• Customer service and administration work
• Microsoft excel and word
• Order processing and data entry using in house systems
• Driver with car

Qualifications:

• No formal qualifications are required for this post, but a good standard level of education, alongside demonstrated administration experience is desirable.

What we Offer:

• Competitive market salary
• Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
• Refer a Friend incentive scheme
• Enhanced Family Leave/Pay
• Cycle to Work Scheme

Working Relationships:

Internal:

• Production Managers, Operations Managers, Clinical Teams.

External:

Why Join Us?

At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives.

We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.

We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.

Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.

21 Nuffield Way, Abingdon, Oxfordshire, OX14 1RL, United Kingdom