Customer Service Advisor

Owen Daniels; Kingsbury; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension contribution (via salary sacri

Life Assurance (3x annual salary)

Business travel insurance

Private Healthcare Scheme after 3 mos

Cycle scheme

Home and Tech discounts

Electric Car scheme (salary sacrifice)

YuLife Benefits & Wellbeing app

Learning and development opportunities

25 days + Bank Holidays

Job summary

Owen Daniels is seeking a Customer Service Advisor for our client, passionate about delivering an exceptional experience across global markets. The ideal candidate is organized, customer-focused, and enjoys building relationships while solving problems in a fast-paced setting.

This permanent role offers hybrid working from Kingsbury, Greater London, with a 39-hour week: Mon-Thu 8:45am-5:00pm and Fri 8:45am-4:30pm.

Qualifications

• 1-2 years' customer service experience in a commercial/technical/manufacturing environment.
• Strong communication and interpersonal skills.
• Excellent attention to detail when processing orders and specs.

Responsibilities

• Act as a first point of contact for customers and support order processing.
• Process customer orders accurately and enter specifications into the system.
• Contact customers to clarify information and resolve queries about orders, products or services.
• Assist with general administrative tasks and maintain accurate records.

Skills

Customer service experience

Communication skills

Attention to detail

Job description

Our client is looking for a Customer Service Advisor to join their team and play a key role in delivering an exceptional experience to customers across their global markets.

This is an excellent opportunity for an organised and customer-focused individual who enjoys building positive relationships, solving problems and working collaboratively in a fast-paced environment.

Customer Service Advisor

Permanent

Salary is DOE

Monday - Thursday 8:45am-5:00pm Friday 8:45am-16:30pm (39 hour week) - Hybrid Working

Kingsbury, Greater London

Job Description

• Acting as a first point of contact for customers and supporting the smooth processing of orders.
• Processing customer orders accurately and ensuring all relevant specifications and information are correctly entered onto the system.
• Contacting customers where clarification is required and resolving queries relating to orders, products or services
• Assisting with general administrative activities, ensuring documentation and records are maintained accurately and are readily available when required.

Essential Experience/Skills/Qualifications

• 1-2 years' previous customer service experience, preferably within a commercial, technical or manufacturing environment.
• Strong communication and interpersonal skills.
• Excellent attention to detail, particularly when processing customer orders and specifications.

Company Benefits

• Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%
• Life Assurance (3x annual salary)
• Business travel insurance
• Option to join Private Healthcare Scheme after 3 months
• Cycle scheme, Home and Tech, Discounts on retail platforms
• Electric Car scheme (salary sacrifice)
• YuLife Employee Benefits and Wellbeing app
• Learning and development opportunities
• 25 days + BH holidays