Customer Service Team Lead – Mentor, Motivate & Deliver

William Hill; Cannock; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Birthday day off

Pension plan

Job summary

William Hill is seeking a Customer Service Supervisor in Cannock, United Kingdom. You will lead and coach a team of Customer Service Representatives, drive excellent service, and ensure the shop presents itself well.

You will also champion safer gambling, open/close shifts, and work to hit shop targets. A strong coaching mindset, interpersonal skills, and a professional approach are essential for success in this role.

Qualifications

• Experience leading a team of customer service representatives.
• Ability to coach and develop staff.
• Strong interpersonal and empathy skills.

Responsibilities

• Lead and motivate a team of Customer Service Representatives.
• Coach and develop your team to deliver excellent service.
• Maintain shop appearance and visual displays.
• Build relationships with customers and provide excellent service.
• Champion safer gambling at all times.
• Open and close the shop with support from the team.
• Ensure the shop achieves targets.

Skills

Supervisory experience

People skills

Customer service

Empathy

Education

High school diploma or equivalent

Tools

CRM software

POS systems

Job description

William Hill is seeking a Customer Service Supervisor in Cannock, United Kingdom. You will lead and coach a team of Customer Service Representatives, drive excellent service, and ensure the shop presents itself well.

You will also champion safer gambling, open/close shifts, and work to hit shop targets. A strong coaching mindset, interpersonal skills, and a professional approach are essential for success in this role.