Customer Service Support - MK123

Adecco Portugal; Hessle; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Permanent role

Day off during the week when working a

Growth opportunities

Supportive team

Competitive salary

Job summary

Adecco Group UK & Ireland is seeking a Customer Service Administrator for our West Hull team. This busy role handles inquiries by phone, email and online channels, processes orders and billing, and supports general administrative duties in a dynamic, fast-paced environment.

The position offers a permanent, full-time contract with a salary of £26,227 per year and a rotating Saturday shift. You will work across standard hours with weekend in 3 Saturdays and a weekday day off, in a friendly,

Qualifications

• Experience in customer service or administrative role.
• Excellent written and verbal communication.
• Confident handling complaints and finding solutions.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and internal systems.
• Flexible with working hours including Saturdays.

Responsibilities

• Act as the first point of contact for customer queries via phone, email, and online channels
• Handle billing and account enquiries professionally and efficiently
• Process and respond to order enquiries and updates
• Manage the company's social media channels, responding to customer messages and enquiries
• Investigate and resolve customer complaints, ensuring a positive outcome wherever possible
• Maintain accurate customer records and update internal systems
• Liaise with internal departments to resolve customer issues
• Provide general administrative support to the wider team

Skills

Customer service

Administrative experience

Communication skills

MS Office

Organisational skills

Tools

CRM software

Internal systems

Job description

Customer Service Administrator

Location: West Hull

Salary: £26,227 per annum (£13.44 P/H)

Job Type: Full-time, Permanent

About the Role

We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions. You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business.

Working Hours

• 8:30am - 5:00pm
• 10:00am - 6:00pm
• 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week.

Key Responsibilities

• Act as the first point of contact for customer queries via phone, email, and online channels
• Handle billing and account enquiries professionally and efficiently
• Process and respond to order enquiries and updates
• Manage and monitor the company's social media channels, responding to customer messages and enquiries
• Investigate and resolve customer complaints, ensuring a positive outcome wherever possible
• Maintain accurate customer records and update internal systems
• Liaise with internal departments to resolve customer issues
• Provide general administrative support to the wider team

About You

• Has previous customer service and/or administrative experience
• Possesses excellent communication skills, both written and verbal
• Is confident handling customer complaints and finding solutions
• Has strong organisational skills and attention to detail
• Is comfortable using Microsoft Office and internal systems
• Can prioritise workload effectively in a fast-paced environment
• Has a positive, professional, and customer-focused attitude
• Is flexible regarding working hours, including occasional Saturdays

What We Offer

• Competitive salary of £26,227 per year
• Permanent, full-time position
• Day off during the week when working a Saturday
• Supportive and friendly working environment
• Opportunity to develop and grow within the business

The Adecco Group UK & Ireland is an Equal Opportunities Employer.