Customer Service & Admin Specialist | Flexible Hours + Growth

Adecco Portugal; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Permanent, full-time position

Day off during the week when working a

Friendly working environment

Job summary

Customer Service Administrator role in West Hull, offering variety and the opportunity to be the first point of contact for customers while supporting administrative tasks and customer service activities.

The role emphasizes delivering exceptional service, handling enquiries, resolving issues, and maintaining accurate records in a busy environment. Flexibility to cover shifts and Saturdays is required, with a competitive annual salary and permanent, full-time status.

Qualifications

• Previous customer service and/or administrative experience.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Proficiency with Microsoft Office and internal systems.

Responsibilities

• Act as the first point of contact for customer queries via phone, email, and online channels.
• Handle billing and account enquiries professionally and efficiently.
• Process and respond to order enquiries and updates.
• Manage the company's social media channels, responding to messages and enquiries.
• Investigate and resolve customer complaints, aiming for a positive outcome.
• Maintain accurate customer records and update internal systems.
• Liaise with internal departments to resolve customer issues.
• Provide general administrative support to the wider team.

Skills

Customer service experience

Communication skills

Organisational skills

Tools

Microsoft Office

Internal systems

Job description

Customer Service Administrator role in West Hull, offering variety and the opportunity to be the first point of contact for customers while supporting administrative tasks and customer service activities.

The role emphasizes delivering exceptional service, handling enquiries, resolving issues, and maintaining accurate records in a busy environment. Flexibility to cover shifts and Saturdays is required, with a competitive annual salary and permanent, full-time status.