Customer Service Administrator — Flexible Hours & Growth

Adecco Portugal; Hessle; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Permanent role

Day off during the week when working a

Growth opportunities

Supportive team

Competitive salary

Job summary

Adecco Group UK & Ireland is seeking a Customer Service Administrator for our West Hull team. This busy role handles inquiries by phone, email and online channels, processes orders and billing, and supports general administrative duties in a dynamic, fast-paced environment.

The position offers a permanent, full-time contract with a salary of £26,227 per year and a rotating Saturday shift. You will work across standard hours with weekend in 3 Saturdays and a weekday day off, in a friendly,

Qualifications

• Experience in customer service or administrative role.
• Excellent written and verbal communication.
• Confident handling complaints and finding solutions.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and internal systems.
• Flexible with working hours including Saturdays.

Responsibilities

• Act as the first point of contact for customer queries via phone, email, and online channels
• Handle billing and account enquiries professionally and efficiently
• Process and respond to order enquiries and updates
• Manage the company's social media channels, responding to customer messages and enquiries
• Investigate and resolve customer complaints, ensuring a positive outcome wherever possible
• Maintain accurate customer records and update internal systems
• Liaise with internal departments to resolve customer issues
• Provide general administrative support to the wider team

Skills

Customer service

Administrative experience

Communication skills

MS Office

Organisational skills

Tools

CRM software

Internal systems

Job description

Adecco Group UK & Ireland is seeking a Customer Service Administrator for our West Hull team. This busy role handles inquiries by phone, email and online channels, processes orders and billing, and supports general administrative duties in a dynamic, fast-paced environment.

The position offers a permanent, full-time contract with a salary of £26,227 per year and a rotating Saturday shift. You will work across standard hours with weekend in 3 Saturdays and a weekday day off, in a friendly,