Customer Service Support - MK123

Adecco Portugal; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Permanent, full-time position

Day off during the week when working a

Friendly working environment

Job summary

Customer Service Administrator role in West Hull, offering variety and the opportunity to be the first point of contact for customers while supporting administrative tasks and customer service activities.

The role emphasizes delivering exceptional service, handling enquiries, resolving issues, and maintaining accurate records in a busy environment. Flexibility to cover shifts and Saturdays is required, with a competitive annual salary and permanent, full-time status.

Qualifications

• Previous customer service and/or administrative experience.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Proficiency with Microsoft Office and internal systems.

Responsibilities

• Act as the first point of contact for customer queries via phone, email, and online channels.
• Handle billing and account enquiries professionally and efficiently.
• Process and respond to order enquiries and updates.
• Manage the company's social media channels, responding to messages and enquiries.
• Investigate and resolve customer complaints, aiming for a positive outcome.
• Maintain accurate customer records and update internal systems.
• Liaise with internal departments to resolve customer issues.
• Provide general administrative support to the wider team.

Skills

Customer service experience

Communication skills

Organisational skills

Tools

Microsoft Office

Internal systems

Job description

Customer Service Administrator

Location: West Hull

Salary: £26,227 per annum (£13.44 P/H)

Job Type: Full-time, Permanent

About the Role

We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions.

You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business.

Working Hours

This role requires flexibility to work the following shifts:

• 8:30am - 5:00pm
• 10:00am - 6:00pm
• In addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week.

Key Responsibilities

• Act as the first point of contact for customer queries via phone, email, and online channels
• Handle billing and account enquiries professionally and efficiently
• Process and respond to order enquiries and updates
• Manage and monitor the company's social media channels, responding to customer messages and enquiries
• Investigate and resolve customer complaints, ensuring a positive outcome wherever possible
• Maintain accurate customer records and update internal systems
• Liaise with internal departments to resolve customer issues
• Provide general administrative support to the wider team

About You

• Has previous customer service and/or administrative experience
• Possesses excellent communication skills, both written and verbal
• Is confident handling customer complaints and finding solutions
• Has strong organisational skills and attention to detail
• Is comfortable using Microsoft Office and internal systems
• Can prioritise workload effectively in a fast-paced environment
• Has a positive, professional, and customer-focused attitude
• Is flexible regarding working hours, including occasional Saturdays

What We Offer

• Competitive salary of £26,227 per year
• Permanent, full-time position
• Day off during the week when working a Saturday
• Supportive and friendly working environment
• Opportunity to develop and grow within the business