Customer Service Support

Kintec; United Kingdom; Hybrid; GBP 17,000 - 22,000; Full time

Job summary

Kintec Global Recruitment in Warwick, UK is seeking a Customer Service Support professional for a 6-month rolling contract. The role acts as the main contact for an allocated customer base, connecting customers with internal supply chain teams and handling enquiries from receipt to resolution.

Hybrid role requiring Excel and SAP familiarity, with duties spanning order management, data reporting, and proactive communication with customers and internal stakeholders to keep orders on track.

Qualifications

• Experience in customer service within a commercial, supply chain, shipping or administrative environment.
• Strong verbal and written communication skills when dealing with customers.
• Excellent Excel skills to extract, organize and report data.
• Structured approach to handling several enquiries and priorities simultaneously.
• Ability to work effectively in a team while taking ownership of an allocated customer base.

Responsibilities

• Manage an allocated customer base and respond to requests for spare parts, quotations, and order information.
• Receive customer enquiries and record accurate information in the relevant systems.
• Follow up open enquiries and orders, providing customers with clear and timely progress updates.
• Coordinate with internal supply chain departments to confirm availability, lead times, and delivery information.
• Communicate with multiple suppliers and internal stakeholders to resolve order or service issues.
• Maintain accurate customer, quotation, and order records.
• Support the wider team with additional customer service and administrative tasks when priorities change.

Skills

Customer service

Communication

Project coordination

Order management

Supply chain analysis

Tools

SAP

Excel

Job description

Customer Service Support

Location: Warwick, UK
Contract Length: 6 months rolling
Work Style: Hybrid - 8 hours per day, 5 days per week
IR35 Determination: Inside IR35

Role Overview

Seeking a Customer Service Support professional to act as the main point of contact for an allocated customer base and connect customers with internal supply chain teams. This role combines customer service, project coordination, order management, and supply chain analysis responsibilities. The successful candidate will manage enquiries from initial receipt through to resolution, keeping customers and internal stakeholders informed throughout the process.

Key Responsibilities

• Manage an allocated customer base and respond to requests for spare parts, quotations, and order information.
• Receive customer enquiries and record accurate information in the relevant systems.
• Follow up open enquiries and orders, providing customers with clear and timely progress updates.
• Coordinate with internal supply chain departments to confirm availability, lead times, and delivery information.
• Communicate with multiple suppliers and internal stakeholders to resolve order or service issues.
• Maintain accurate customer, quotation, and order records.
• Support the wider team with additional customer service and administrative tasks when priorities change.

Systems and Reporting

• Use SAP to record enquiries, process customer requirements, and support order management activities.
• Extract data from order books and operational systems.
• Produce accurate Excel reports for customer, order, and supply chain follow-up.
• Review information for completeness and escalated data or delivery issues promptly.

Essential Requirements

• Previous customer service experience within a commercial, supply chain, shipping, or administrative environment.
• Strong verbal and written communication skills, with confidence communicating directly with customers.
• Essential proficiency with Microsoft Excel, including the ability to extract, organise, and report operational data.
• A structured approach to managing several enquiries and priorities at the same time.
• Ability to work effectively as part of a team while taking ownership of an allocated customer base.
• Flexible and proactive working style with a practical can-do attitude.

Desirable Experience

• Experience using SAP for customer enquiries, quotations, orders, or supply chain processes is highly desirable.
• Experience supporting parts, warehouse, logistics, or order-book activities would be advantageous.

Working Arrangements

• Hybrid working with mandatory office attendance on Tuesdays and Wednesdays and home working on the remaining three days.
• No routine travel is expected, although occasional attendance may be required to support warehouse needs.
• Initial six-month contract, with potential extensions dependent on performance and ongoing business requirements.