Customer Service - Logistics / Supply Chain Environment

Randstad Technologies Recruitment; Chertsey; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Randstad Technologies Recruitment in Chertsey is seeking a Customer Service professional for a 12-month contract in a hybrid role. You will investigate delivery issues, manage escalations, and analyze data using SAP Hybris, Excel and Power BI to enhance logistics performance.

The position requires experience in investigative customer service, comfort with ticketing systems, and a rota including evenings/weekends. The role offers 37.5 hours per week with hybrid in-office work.

Qualifications

• Investigative customer service experience (tier 2/escalations, e-commerce, or logistics preferred).
• Comfortable navigating ticketing systems and interpreting data.
• Flexibility to work a 37.5-hour week on a rota (evening and weekend shifts).

Responsibilities

• Investigate and resolve root causes of delivery failures with warehouses and couriers (3PLs).
• Manage escalations, take ownership of complex tickets and order cancellations.
• Analyze trends using SAP Hybris, Excel, and Power BI to improve operational processes.

Skills

Customer service

Escalations

Data interpretation

Ticketing systems

Tools

SAP Hybris

Excel

Power BI

Job description

Role: Customer Service - Logistics / Supply Chain Environment
Type: Contract (12 Months with potential to go PERM)
Location: Chertsey, UK
Working Model: Hybrid (2 or 3 days per week in office)
Work Hours: 37.5 Hours per Week

What You'll Do:

• Investigate & Resolve: Find the root cause of delivery failures and coordinate solutions with warehouses and couriers (3PLs).
• Manage Escalations: Take ownership of complex customer service tickets and order cancellations.
• Analyze Trends: Use ERPs (SAP Hybris), Excel, and Power BI to track data and improve operational processes.

What You Need:

• Investigative customer service experience (tier 2/escalations, e-commerce, or logistics preferred).
• Comfortable navigating ticketing systems and interpreting data.
• Flexibility to work a 37.5-hour week on a rota (which includes some evening and weekend shifts).