Supply Chain Job - Customer Service Operations Support

People First Recruitment; Greater London; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Hybrid work arrangement

Temporary assignment until 30/04/2027

Job summary

People First Recruitment is seeking a Customer Service Operations Support for a long-term hybrid role in the Newcastle area. This position supports day-to-day customer service operations, coordinates tasks for the Order Management team, and handles order data in SAP with strong Excel skills.

The role requires prior customer service or office administration experience, effective communication, and attention to detail to ensure timely responses and accurate processing.

Qualifications

• Customer service or office administration experience.
• Strong Excel skills and basic SAP knowledge.

Responsibilities

• Support day-to-day operations of the customer service team and coordinate assignments to maintain high service quality.
• Provide administrative support to the Order Management team.
• Resolve issues from order receipt to delivery for Customers and Sales.
• Act as a key point of contact internally and externally.
• Liaise with stakeholders across the business to ensure smooth processes.
• Build and maintain relationships with retail partners.
• Develop understanding of robotic order management processes and monitor SAP-based tasks.
• Verify data accuracy and ensure proper recording of transactions in the system.
• Ensure compliance with company policies, quality standards and data protection.

Skills

Customer Service

Office Administration

Tools

SAP

Excel

Job description

Your New Job Title: Customer Service Operations Support

The Skills You'll Need: Customer Service, basic SAP, Advanced Excel, Office Administration

Your New Salary: up to £20.75 per hour (Equivalent of up to £40K pa)

Location: Newcastle

Duration: Long-term temporary assignment until 30/04/2027

Job status: Hybrid, 2 days a week in office

Working hours: 37.5 h per week, Mon-Fri (8am-4pm / 8.30am-4.30pm/ 9am - 5pm)

Who You'll Be Working for: An international leader in household products.

Main responsibilities:

• Supporting day-to-day operations of the customer service team, coordinating assignments, and maintaining high service quality.
• Providing an administrative support to Order Management team.
• Resolving issues relating to order receipt through to delivery for both Customers and Sales.
• Acting as a key point of contact both internally and externally.
• Liaising internally with other stakeholders.
• Building and maintaining excellent external customer relationships with some of our longest standing retail partners.
• Developing and building understanding of robotic order management processes, including executing and monitoring robotic processes to meet business needs.
• Using SAP to manage customer data, track orders, update service requests, and order processing.
• Verifying data accuracy and ensure all transactions are recorded properly within the system.
• Ensuring compliance with company policies, quality standards, and data protection regulations.

The Skills You’ll Need to Succeed:

• Previous Customer Service/ Office Administration experience.
• Strong Excel skills.
• SAP - basic knowledge.
• Excellent organizational skills.
• Acute attention to detail is essential.
• Ability to learn quickly and work autonomously.
• Outstanding verbal and written communication.
• Possess excellent problem solving and decision-making skills.
• Ability to work to required timings and deadlines and respond to urgent issues as needed.

PeopleFirstiscommittedtoincreasingdiversity,andmaintaininganinclusiveworkplaceculture.Wewelcomeapplicationsfromallqualifiedcandidatesregardlessoftheirethnicity,race,gender,religiousbeliefs,sexualorientation,yearofbirth,relationshipstatusorwhetherornottheyhaveadisability.

PeopleFirst(Recruitment)Limitedactsasanemploymentagencyforpermanentandfixedtermcontractrecruitmentandasanemploymentbusinessforthesupplyoftemporaryworkers.PleasenotethatbyapplyingforthisjobyouacceptourTermsofUseandPrivacyPolicywhichcanbefoundonourwebsite.