Customer Supply Coordinator

Matchtech Group; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

24 days annual leave

Private medical insurance

Staff discount on products

Pension contributions

Company events

Free on-site parking

Job summary

Matchtech Group is seeking a Customer Supply Coordinator in North West London to join the procurement and supply chain team on a permanent basis.

You will support end-to-end order fulfilment, maintain high customer service levels, and help ensure products are delivered on time and in full. You will work with commercial, planning, logistics, finance, and warehouse teams to drive seamless order fulfilment.

Qualifications

• Understanding of supply chain and order fulfilment processes.
• Knowledge of order-to-cash processes and inventory flows.
• Strong customer service skills and professional issue resolution.
• Experience in end-to-end order management from entry to returns.
• Familiarity with ERP systems such as SAP, Oracle or NetSuite.

Responsibilities

• Manage fulfilment for a portfolio of customers or SKUs from sales order processing to invoicing and returns.
• Build relationships with retailers, distributors and customer supply chain teams.
• Coordinate customer service and supply plans; promptly resolve issues.
• Collaborate with Sales, Finance, Logistics, Planning and Warehouse teams.
• Maintain accurate product, pricing, and customer master data.
• Monitor processes: order processing, stock allocation, invoicing, and returns.
• Track KPIs like OTIF, case fill rate, cost-to-serve, forecast accuracy.
• Analyse EPOS and customer data to identify improvements for demand and supply planning.

Skills

Customer service

Order management

Cross-functional coordination

Communication

ERP systems understanding

Tools

SAP

Oracle

NetSuite

Job description

Our client, a leading healthcare business with an international customer base, is seeking a Customer Supply Coordinator to join its procurement and supply chain team in North West London. This permanent role is responsible for supporting end-to-end order fulfilment, maintaining high customer service levels and helping ensure products are delivered on time and in full.

Key Responsibilities:

• Manage the fulfilment process for a portfolio of customers or SKUs, from sales order processing through to invoicing and returns.
• Build effective relationships with retailers, distributors and customer supply chain teams to support service performance and joint business objectives.
• Coordinate customer service and supply plans, resolving order, delivery and product availability issues promptly.
• Work closely with commercial, planning, logistics, finance and warehouse teams to support seamless order fulfilment.
• Maintain accurate product, pricing, promotional and customer master data across relevant systems.
• Monitor and improve processes covering sales order processing, stock allocation, invoicing, claims and returns.
• Track key performance indicators, including OTIF, case fill rate, cost-to-serve, forecast accuracy and on-shelf availability.
• Analyse customer and EPOS data to identify service improvements, support risk mitigation and provide insights to demand and supply planning teams.

Job Requirements:

• Understanding of supply chain and order fulfilment processes, including order accuracy, stock allocation and timely delivery.
• Knowledge of order-to-cash processes, inventory flows and basic supply chain principles.
• Strong customer service skills, with clear communication and the ability to manage complaints and resolve issues professionally.
• Experience in end-to-end order management, including order entry, tracking, amendments and returns.
• Understanding of ERP systems such as SAP, Oracle, NetSuite or similar platforms.
• Ability to collaborate effectively with Sales, Finance, Logistics, Planning, Warehouse and customer teams.
• Understanding of stock availability, backorders, inventory reconciliation, logistics coordination and service level reporting.
• A flexible, learning-focused approach, with an interest in continuous improvement and changing systems or processes.

Benefits:

• 24 days' annual leave plus bank holidays, increasing to 27 days after five years' service.
• Private medical insurance and Bupa dental cover.
• Staff discount on company products.
• Skills training and a health and wellbeing programme.
• Pension contributions and sick pay support.
• Enhanced maternity and paternity leave.
• Free on-site parking, electric vehicle charging and workplace refreshments.
• Company events and two charity days each year.

If you have experience in supply chain customer service, order fulfilment and cross-functional coordination, this is an excellent opportunity to develop your career within an innovative and internationally established business.