Supply Chain Job - Customer Service Operations Support

People First Team Japan/ピープルファーストチームジャパン; Newcastle upon Tyne; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

People First Team Japan/ピープルファーストチームジャパン is seeking a Customer Service Operations Support in Newcastle for a long-term temporary role. You will help run day-to-day customer service operations, support the Order Management team, and ensure orders move smoothly from receipt to delivery.

The role is hybrid, with 2 days in the office, 37.5 hours per week, and uses SAP and advanced Excel to maintain data accuracy and timely responses to customers and retail partners.

Qualifications

• Previous Customer Service/ Office Administration experience.
• Strong Excel skills and SAP basic knowledge.

Responsibilities

• Support day-to-day customer service operations and coordinate assignments.
• Provide administrative support to the Order Management team.
• Resolve issues from order receipt through to delivery for customers and sales.
• Act as a key point of contact internally and externally.
• Liaise with other stakeholders and maintain strong external relationships with retailers.
• Develop understanding of robotic order management processes and monitor them.
• Use SAP to manage customer data, track orders, and process service requests.
• Verify data accuracy and ensure all transactions are recorded.
• Ensure compliance with company policies, quality standards, and data protection.

Skills

Customer Service

SAP

Excel

Office Administration

Job description

Your New Job Title: Customer Service Operations Support

The Skills You'll Need: Customer Service, basic SAP, Advanced Excel, Office Administration

Your New Salary: up to £20.75 per hour (Equivalent of up to £40K pa)

Location: Newcastle

Duration: Long-term temporary assignment until 30/04/2027

Job status: Hybrid, 2 days a week in office

Working hours: 37.5 h per week, Mon-Fri (8am-4pm / 8.30am-4.30pm/ 9am - 5pm)

Who You'll Be Working for: An international leader in household products.

Main responsibilities:

• Supporting day-to-day operations of the customer service team, coordinating assignments, and maintaining high service quality.
• Providing an administrative support to Order Management team.
• Resolving issues relating to order receipt through to delivery for both Customers and Sales.
• Acting as a key point of contact both internally and externally.
• Liaising internally with other stakeholders.
• Building and maintaining excellent external customer relationships with some of our longest standing retail partners.
• Developing and building understanding of robotic order management processes, including executing and monitoring robotic processes to meet business needs.
• Using SAP to manage customer data, track orders, update service requests, and order processing.
• Verifying data accuracy and ensure all transactions are recorded properly within the system.
• Ensuring compliance with company policies, quality standards, and data protection regulations.

The Skills You’ll Need to Succeed:

• Previous Customer Service/ Office Administration experience.
• Strong Excel skills.
• SAP - basic knowledge.
• Excellent organizational skills.
• Acute attention to detail is essential.
• Ability to learn quickly and work autonomously.
• Outstanding verbal and written communication.
• Possess excellent problem solving and decision-making skills.
• Ability to work to required timings and deadlines and respond to urgent issues as needed.

PeopleFirstiscommittedtoincreasingdiversity,andmaintaininganinclusiveworkplaceculture.Wewelcomeapplicationsfromallqualifiedcandidatesregardlessoftheirethnicity,race,gender,religiousbeliefs,sexualorientation,yearofbirth,relationshipstatusorwhetherornottheyhaveadisability.

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