Customer Service - Logistics / Supply Chain Environment

Randstad Technologies; Chertsey; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Randstad Technologies in Chertsey, UK, is seeking a Customer Service professional for a 12-month contract in a logistics/supply chain environment. The hybrid role requires 2–3 days in the office and a 37.5-hour week, with some evening and weekend shifts.

You will investigate delivery failures, coordinate with warehouses and couriers, manage escalations, and analyze trends using SAP Hybris, Excel, and Power BI to improve processes and performance.

Qualifications

• Investigative customer service experience (tier 2/escalations, e-commerce, or logistics preferred).
• Comfortable navigating ticketing systems and interpreting data.
• Flexibility to work a 37.5-hour week on a rota (including some evenings and weekend shifts).

Responsibilities

• Investigate and resolve delivery failures by coordinating with warehouses and couriers (3PLs).
• Manage escalations and handle complex customer service tickets and order cancellations.
• Analyze trends using SAP Hybris, Excel, and Power BI to improve operational processes.

Skills

Investigative customer service

Ticketing systems

Data interpretation

Rotational schedule flexibility

Tools

SAP Hybris

Excel

Power BI

Job description

Role: Customer Service - Logistics / Supply Chain Environment
Type: Contract (12 Months with potential to go PERM)
Location:Chertsey, UK
Working Model: Hybrid (2 or 3 days per week in office)
Work Hours: 37.5 Hours per Week

What You'll Do:

• Investigate & Resolve: Find the root cause of delivery failures and coordinate solutions with warehouses and couriers (3PLs).
• Manage Escalations: Take ownership of complex customer service tickets and order cancellations.
• Analyze Trends: Use ERPs (SAP Hybris), Excel, and Power BI to track data and improve operational processes.

What You Need:

• Investigative customer service experience (tier 2/escalations, e-commerce, or logistics preferred).
• Comfortable navigating ticketing systems and interpreting data.
• Flexibility to work a 37.5-hour week on a rota (which includes some evening and weekend shifts).