Customer Service Specialist – Orders & Coordination

Quanex; Newton Aycliffe; On-site; GBP 21,000 - 30,000; Full time

Job summary

Quanex in the United Kingdom is hiring a Customer Service Representative to provide timely internal support with a focus on service, profit and growth objectives. The role requires coordinating orders, schedules and communications with customers to ensure satisfaction and efficiency.

The successful candidate will have a proven customer service background, strong communication skills and proficiency in Microsoft Word and Excel, with the ability to work across multiple systems in a fast-paced

Qualifications

• Proven track record in a customer service role.
• Strong verbal and written communication skills.
• Proficient in Microsoft Word and Microsoft Excel.

Responsibilities

• Provide timely information on orders, deliveries, lead times and freight coordination.
• Proactively contact customers to adjust manufacturing and shipping schedules.
• Communicate reasons for schedule changes and updates to customers.
• Support order entry and resolve customer order concerns (quantities, schedules, specs, part numbers, expedited orders).
• Create customer quotations using pricing logic provided by marketing.
• Assist with the Company's SOX compliance process.
• Gather information from customers regarding non-conforming products and coordinate with internal personnel to resolve.
• Assist the sales team in developing sales forecasts (running reports).
• Coordinate and communicate sales/customer service plans with other personnel to ensure team alignment.

Skills

Customer service

Verbal and written communication

Self-directed work

Tools

Microsoft Word

Microsoft Excel

Job description

Quanex in the United Kingdom is hiring a Customer Service Representative to provide timely internal support with a focus on service, profit and growth objectives. The role requires coordinating orders, schedules and communications with customers to ensure satisfaction and efficiency.

The successful candidate will have a proven customer service background, strong communication skills and proficiency in Microsoft Word and Excel, with the ability to work across multiple systems in a fast-paced