Customer Service Specialist – Multi-Contract Support

APCOA PARKING UK; Uxbridge; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Training and development

Employee discount scheme

Pension scheme

Job summary

APCOA Parking UK in Uxbridge is seeking a proactive administrator to join a multi-contract team. The role focuses on delivering high-quality customer service and supporting contract processing in a busy environment.

You will handle enquiries, maintain KPI and SLA records, and use Microsoft Office programs to prepare reports. The position offers a starting salary of £28,000 rising to £30,800 after probation, with a 40-hour week Mon–Fri 08:30–17:30.

Qualifications

• Customer service experience.
• Excellent written and oral communication skills.
• Attention to detail.
• High level of competence with Microsoft Office Programs.
• Strong organisational skills and aptitude to prioritise.

Responsibilities

• Carry out all tasks according to the given contract processing procedure and policies (in line with relevant Government Legislation)
• Undertake administrative tasks to help ensure that all contracts' KPI’s and SLA’s are met.
• Use knowledge of processes, legislation to effectively advise all customer of the correct process/outcome.
• Handle telephone calls professionally and in line with the laid down expected service level
• Manage queries and strive for solutions to customers problems to a satisfactory end

Skills

Customer service

Communication

Attention to detail

MS Office

Organisational skills

Job description

APCOA Parking UK in Uxbridge is seeking a proactive administrator to join a multi-contract team. The role focuses on delivering high-quality customer service and supporting contract processing in a busy environment.

You will handle enquiries, maintain KPI and SLA records, and use Microsoft Office programs to prepare reports. The position offers a starting salary of £28,000 rising to £30,800 after probation, with a 40-hour week Mon–Fri 08:30–17:30.