Field ANPR Operations Technician - Proactive Support

APCOA PARKING UK; Birmingham; On-site; GBP 27,000 - 36,000; Full time

Job summary

APCOA Parking UK is seeking an Operational Service Technician to monitor and maintain our ANPR infrastructure across Midlands sites, including universities and arenas. The role emphasizes proactive maintenance, fault resolution, and performance reporting to maximise uptime.

The candidate will travel to operational sites, perform first-line diagnostics, logging incidents and collaborating with engineers to implement fixes and improvements, while ensuring safety and compliance.

Qualifications

• Experience supporting operational technology, CCTV, ANPR, or similar systems.
• Strong fault-finding and diagnostic skills.
• Excellent analytical and reporting abilities.
• Full UK driving licence and willingness to travel to operational sites.
• Customer-focused with excellent attention to detail.

Responsibilities

• Monitor ANPR assets and supporting infrastructure daily to ensure optimum operational performance.
• Proactively identify equipment issues, performance degradation, and communication failures.
• Attend sites to provide first-line technical support, diagnostics, and fault resolution.
• Coordinate with specialist engineers or third-party suppliers for complex repairs.
• Maintain accurate records of incidents, repairs, and site visits.
• Assist with deploying and commissioning of new ANPR assets.

Skills

ANPR / CCTV support

Fault finding

Analytics & reporting

Excel

Data interpretation

UK driving licence

Customer focus

Job description

APCOA Parking UK is seeking an Operational Service Technician to monitor and maintain our ANPR infrastructure across Midlands sites, including universities and arenas. The role emphasizes proactive maintenance, fault resolution, and performance reporting to maximise uptime.

The candidate will travel to operational sites, perform first-line diagnostics, logging incidents and collaborating with engineers to implement fixes and improvements, while ensuring safety and compliance.